New York Seasonal Jobs

Job Information

Adobe Inc. Magento Strategic Account Manager in New York, New York

Adobe believes in hiring the very best. We are known for our vibrant, dynamic and rewarding workplace where personal and professional fulfillment and company success go hand in hand. We take pride in creating exceptional work experiences, encouraging innovation and being involved with our employees, customers and communities. We invite you to discover what makes Adobe such a great place to work.

Click this link to experience A Day in the Life at Adobe:

Magento Customer Success Managers are client-facing members of a cross-functional team.
You will be a great partner with new and ongoing strategic clients with defined tasks and requirements to deliver. You will be responsible for welcoming new merchants to Magento Enterprise, setting expectations for their experience with Magento Enterprise, handling ongoing account updates and inquiries from your clients, and maintaining a high rate of renewal within your portfolio. The clients you will collaborate with are sophisticated, mid-tier brands and retailers with complex requirements. The primary measure of success for CSMs is the renewal rate of the accounts within the assigned portfolio. Over time, it is encouraged that you will become the trusted advisor and Magento expert to your clients.
A great CSM could be described as having superb communication skills, able to handle stressful situations like a seasoned pro, constantly looking to expand their knowledge and skill set, all while keeping their team busy with properly defined and scoped tasks for the short and long term client future.
What You'll Do
Develop a trusted advisor relationship with key partners and executive sponsors
Work with the merchants to ensure they are using Magento effectively and achieving success
Onboard merchants and highlight Magento resources available to a new customer
Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
Identify client references for sales and marketing
Identify and assess renewal risks for clients
Conduct quarterly business reviews
Assist with issue and support critical issue as needed
Maintain a high level of customer satisfaction
Maintain high levels of customer retentionWhat you will need
Bachelor Degree or equivalent work experience
Enterprise level Account Management experience
Proven Leadership
Effective Written and Verbal Communication Skills
Experience in negotiating
Presentation skills
Goal Oriented
Experience with CRM (ideally Salesforce)
Hunger for continued learningThings that will impress us
Enterprise Software Customer Success Experience
eCommerce Conversion Optimization
eCommerce QA Testing
Google Analytics
Magento Performance Optimization
Magento 3rd Party Extensions
MySQL, PHP, HTML, CSS, and JavascriptCultural attributes
You possess strong communication skills and enjoy working with customers.
You are capable of adopting the ideas of others (even if they conflict with your own) for the sake of the company and client.
As a member of the Magento team, confidentiality, courtesy, discretion and diplomacy are table stakes. Our team grows with being a trusted advisor to our leaders and a trusted resource for our clients. Every member of our team is expected to act with the utmost integrity and professionalism at all times and to put our customers in the center of the room.
You are a driven teammate, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.
You thrive in a fast-paced, changing environment and you're excited by the chance to play a large role.
Committed to Improvement: We are growing our team and building our company. Ideal candidates will be enthusiastic seekers of new ideas for improvement and will be excited to stay current in the practices of other top employers.We want you to bring your thoughts, constantly hatch new thoughts and share recommendations often. We have a high bar and will always look to raise it.
You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.
Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on . You will also be surrounded by colleagues who are committed to helping each other grow through our unique approach where ongoing feedback flows freely.
If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the and explore the meaningful we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on . You will also be surrounded by colleagues who are committed to helping each other grow through our unique approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the and explore the meaningful we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.

DirectEmployers