Hard Rock International MANAGER - BUSINESS TRAVEL in New York, New York
In this position the Manager of Business Travel is responsible for effectively establishing and managing client relationships and accounts for their respective market segment. The Manager is responsible for achieving both team and individual revenue goals through managing existing client relations, solicitation of new accounts, and consistent networking efforts. This person must create an exceptional climate of professional and personable service that ensures the long term engagement of employees, guests, and owners.
Solicit new and existing accounts to meet/exceed revenue goals through telephone/email prospecting, sales calls, site inspections, and written communication.
Meet/exceed KPI’s as assigned by Director of Sales & Marketing.
Follow up promptly on leads generated by the Global Sales offices, Destination Marketing Organizations, and any other lead generating source.
Assist in the development and implementation of quarterly Sales Action Plans.
Invite clients to the hotel for entertainment, lunches, tours, and site inspections.
Coordinate and participate in blitzes, expositions, fairs, familiarization trips, site inspections, and other relevant activities, exhibiting key features and benefits of the property.
Be familiar with all Hard Rock Hotels’ sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
Use Delphi.fdc or any other applicable computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, building accounts, and recording business development activities.
Conduct and/or participate in the required company standard meetings including but not limited to daily business review, weekly Sales Meetings, Pre-cons, Resume Meetings, weekly one-on-one with the Director of Sales & Marketing and morning Sound Check.
Review and develop guest history records in Delphi.fdc to enhance personalized service for repeat guests.
Ensure proper communication between sales and operations departments to satisfy any special client needs or VIP requests.
Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
Monitor competitive set activities and adjust execution as needed.
Monitor industry trends that could impact buying and sourcing decisions and adjust strategy as needed.
Monitor account production and conduct quarterly account reviews.
Partner with the Global Sales Office to ensure Hotel is well-positioned during RFP season.
Be able to understand and interpret market conditions, trends, and the competition by analyzing STAR data, Agency 360 Reports, and sales month-end reports; identify opportunities for growth with new and existing accounts.
Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
Resolve guest and client complaints and implement changes to prevent future issues.
Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
Maintain effective relationships with clients and meet and greet onsite contacts.
Promote the organization in and out of industry and at relevant trade associations.
Present a professional image to employees, guests, clients, owners, and investors.
Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
Develop networking opportunities through active participation in community and professional associations, activities and events.
Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented.
Maintain confidentiality of guest, employee, and company information.
Participate in the weekend MOD program.
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
3–5 years’ experience in hospitality management in a sales role, preferably in a lifestyle property.
Experience with the corporate transient and consortia segments.
Comprehensive knowledge of the account procurement process.
In-depth knowledge of the New York City business transient market including strong relationships with corporations, luxury travel advisors, and intermediaries.
College Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Strong communication and listening skills and excellent speaking, reading, and writing ability.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
Ability to perform complex quantitative calculations or reasoning.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
Understanding of the Uniform System of Accounts for Lodging.
Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
Fluency in English: additional languages preferred.
Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
Ability to sit for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Ability to obtain impressions through the eyes.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally move objects (lift, push, pull, balance, carry) up to 10 pounds / 5 kilograms.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Deep understanding of lifestyle hotels and premium dining products and services.
• Passion for music and knowledge of music trends preferred.
• Self-starter with an entrepreneurial spirit and strong organizational skills
• Ability to travel frequently.
• Ability to work evenings, weekends, and holidays, as needed.
Requisition Number: 2021-19384
Street: 159 West 48th street