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City National Bank Manager Loan Administration in New York, New York



Direct and manage the work flow and team assignments of the Loan Closing function at the CLC. Develop and maintain the infrastructure to support the submission of a "complete package" for documentation preparation and for boarding for all consumer, commercial and real estate secured requests for all lines of business.

Commercial Banking Division

As a member of City National’s Banking & Investment Services (B&IS) team, you will help to provide expertise and solutions to our lines of business: Commercial Banking, Commercial Real Estate Banking, National Corporate Banking, Specialty Banking and City National Entertainment. This client-facing group is responsible for providing high-quality service to multiple internal and external parties. In a complex, sophisticated, and evolving lending environment, this role is dynamic, highly visible, and multi-faceted.

What you will do

  • Responsible for achieving desired business results and executing on B&IS strategy.

  • Act as the primary liaison with Sales, Legal, Compliance and interdepartmental CLC teams to resolve outstanding issues to expedite documentation and boarding for an exceptional client experience.

  • Build a unit infrastructure to support the submission of a “complete package” for documentation preparation and for boarding for all syndicated commercial and real estate secured requests for all lines of business.

  • Focus on continued improvement by identifying and driving implementation of technology initiatives and operational process changes to drive meaningful and strategic change such as process improvements, product governance and client experience enhancements.

  • Partner with transformation and technology teams to re-imagine workflow, tools and reporting mechanisms in a dynamic manner while ensuring execution of efficiency initiative.

  • Develop, implement and evaluate unit workflow processes, service level agreements (SLA) and team performance metricsto identify and report results, modifying as necessary.

  • Oversee workload allocation based on colleague proficiencies and unit volumes and adjust as necessary for seasonal or daily/monthly/yearly “peak” periods

  • Provide guidance on documentation and funding requirements for complex credit requests to the field Relationship Manager (RM) and to interdepartmental Credit and CLO colleagues.

  • Create and update Loan Closing desk procedures and communications which keep pace with Credit Policy, Product Solutions and Strategies marketing and all changes initiated by CLO interdepartmental units

  • Create and administrator a Loan Closing Risk Control Assessment and Self-Assessment (RCSA).

  • Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.

  • Partner with our Risk Partners to build efficiencies and enhance quality in the Commercial Loan Operations based on field input and other RCSA results.

  • Oversee Exception Reporting for to identify opportunities and trending that may impact the customer and team member experience.

  • All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.


  • Minimum 10 years of experience in financial services.

  • Minimum 10 years of experience in commercial loan processing, boarding and servicing of complex loans.

  • Minimum 10 years of Leadership experience.

  • Expert level and understanding of Syndications loan documentation; system navigation; knowledge of underwriting required.

Skills and Knowledge

  • Experience in Commercial Operations Management and Syndications Closing and Booking Lending experience.

  • Strong leadership skills with emphasis on culture, through individual development and fostering an inclusive workplace. Where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

  • Experience with building out scalable system/process designs through Agile and UAT testing processes.

  • Thorough knowledge of a broad range of syndicated loan products, documentation, and servicing functions (Lead Agent and Participations).

  • Demonstrated ability to define workflow processes and leverage technology to enhance productivity, minimize risk and enhance our customer experience to ensure we maintain our competitive advantage.

  • Experience with working with risk partners, internal and external auditing teams.

  • Working knowledge of state, federal and general banking compliance requirements and regulations, including sound knowledge on upcoming regulatory requirements, i.e. Dodd-Frank, CFPB,

  • Extensive knowledge of complex support systems; loan systems, department efficiency and productivity systems, policies and procedures systems, etc.

  • Excellent verbal and written communication skills to interact professionally and proactively with all levels of management, RMs, Credit and administration team.

  • Recruitment, development of cross-training plans and development.

  • Strong Familiarity on processing quality and developing controls around (high dollar transactions) metrics and ability to establish and drive growth framework and sustained improvements.

  • Knowledge with Libor replacement pricing options (SOFR/BSBY).

  • Experience with Foreign Currency transactions.

  • Experience with account reconciliation.

  • Experience with Root Cause Analysis to identify solutions for trending opportunities.

  • Experience leading process change, including application of technology and risk and controls.


Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks ( .


City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'


We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.