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Practising Law Institute Manager, Membership Account Services in New York, New York

Manager, Membership Account Services

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US-NY-New York


Join PLI and represent the legal community's premier provider of continuing education and research services as a Manager, Membership Account Services in our New York office. Work in a collaborative environment that prides itself on a genuine commitment to a work-life balance (3+ weeks of vacation days!).
Reporting to the Regional Director, Membership Sales and Account Services, the Manager, Membership Account Services will manage a territory with an existing book of business of over $2MM. This individual will be responsible to retain accounts and grow revenue. The successful candidate has the ability to develop trust, demonstrate their credibility with all account stakeholders through their knowledge of PLI products and services and acquired knowledge of the legal industry.

For more than 80 years, PLI has served the legal community with innovative products and quality programming, building a sterling reputation spanning the country.

Develop and execute specific action plans to retain and grow existing business within the assigned territory.
Successfully renew, cross-sell and up-sell across existing client base to achieve and exceed targets.
Exercise solid territory account management skills to ensure all customers receive frequent attention and support. Prioritize all incoming client requests and provides timely responses.
Provide product training and demonstrations through customer visits and online.
Acquire knowledge within specialized areas in order to effectively understand the overall needs of the customer.
Building relationships with law firm partners, professional development directors and practice leaders, general counsel, and in house attorneys.
Work with multiple departments at PLI to identify new opportunities and ways to penetrate the market.
Exhibit a deep knowledge of PLI Products, as well as the legal profession.
Other duties, as assigned.

Bachelor's Degree is required.
Previous legal services experience or a J.D. a plus.
3 - 5 years' of relevant account management, relationship management and/or customer relations experience essential.
Proven ability to develop and secure relationships at all levels within a customer organization.
Exudes superior business acumen, poise and executive presence. Highly articulate.
Deadline-driven with excellent time management and organizational skills.
Strong computer skills including knowledge of Salesforce and Microsoft Office.
Self-motivated and proactive.
Ability to work effectively both independently and as part of a team.
Relishes on-going, self-initiated learning; assimilates new information quickly; welcomes feedback and applies knowledge to practical use on the job.


For over 80 years PLI has been considered the "gold standard" as a leader in continuing legal and professional business training education. PLI presents over 400 live programs each year in state-of-the-art conference centers throughout the U.S. and abroad. Recent international seminar locations include London and Hong Kong.

In addition to hosting innovative live programs, PLI streams webcasts and offers on-demand programs for thousands of participants each day. PLI publishes a variety of treatises, answer books, course handbooks and has an award-winning online research platform, PLI Plus. PLI offers the nation's leading preparation course for the Patent Office's Registration Exam, and provides SEC compliance and accounting training through its SEC Institute. The organization also develops unique, engaging ways of learning through its Interactive Learning Center. Through its mission as a nonprofit organization, PLI is deeply committed to the pro bono community and public interest organizations.

Your benefits at PLI

PLI is committed to creating an interesting, collegial, and supportive work environment and offers a generous benefits package including:
Medical, dental and vision plans for employees and their families
Generous employer contribution to employee retirement savings account
Ample paid time off and holidays, summer Fridays
Unlimited access to LinkedIn Learning web-based training along with other career development opportunities
Work-life balance initiatives

About PLI

Practising Law Institute ("PLI") is a nonprofit learning organization dedicated to keeping attorneys and professionals at the forefront of knowledge and expertise, as well as preparing them to fulfill their pro bono responsibilities.

Chartered by the Regents of the University of the State of New York, PLI was founded in 1933 by Harold P. Seligson. The organization provides the highest quality, accredited, continuing legal and professional education programs in a variety of formats. PLI publishes a comprehensive library of Treatises, Course Handbooks, Answer Books and Journals also available through the PLI PLUS online platform. The essence of PLI's mission is a commitment to the pro bono community and with over 98,000 attendees at our pro bono programs this past year.

Only those applicants who meet our requirements for this position will be contacted.

Practising Law Institute is an equal opportunity employer. More information about PLI may be found on our website

EEO Statement

PLI is an equal opportunity employer and does not discriminate against any candidate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military and veteran status, sexual orientation, or any other factor protected by federal, state or local law.