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Live Nation Manager, PSS Ticket Operations in New York, New York

Job Summary:

Who are we?

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders:, Live Nation Concerts, Front Line Management Group and Live Nation Network. is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world’s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

Live Nation is seeking a self-motivated and energetic Manager, Ticket Operations to support our Venues Sales efforts across the U.S. concert business. Reporting to the Director of Ticket Operations, this role will be responsible for supporting key organizational priorities by leveraging the Ticketmaster Archtics platform to drive venue sales initiatives.


  • Manage Archtics support and event maintenance for both owned & non-owned and operated venues

  • Maintain a strong working knowledge of Ticketing business needs to support the organization in executing existing sales initiatives through the technology

  • Partner with Inventory Management and National ticketing team to ideate, design, and successfully implement new Ticketing concepts as it relates to Venue Sales

  • Assist with the set-up, maintenance, and monitoring Account Manager as well as iO Media/Virtual Venue pages

  • Conduct onboarding training for venue sales team

  • Create and implement new training modules as needed

  • Help support Venue Sales renewal and new business campaigns

  • Manage and maintain retail data feed exceptions in the Archtics database

  • Maintain a strong understanding of ticket templates and painter

  • Maintain a strong understanding of DIGIT setup across multiple venues in a single database

  • Support the Ticketing executive team by managing and executing ad-hoc special projects and performing other duties as assigned


  • Bachelor's degree required

  • 3-5 years of experience working with the Ticketmaster Archtics and Host ticketing systems

  • Box office and season ticketing experience required

  • Strong Microsoft Word, Excel, and PowerPoint skills

  • Intermediate programming and reporting skills (e.g. SQL) a plus

  • Service oriented, resolution focused with strong organizational and communication skills

  • Relationship-driven with strong interpersonal skills

  • Ability to work with and train colleagues across all levels of seniority and technical acumen

  • Strategic and critical thinker who is dynamic, forward-thinking, analytical, and well-organized

  • Outstanding problem-solving capabilities to address and resolve issues that face a growing enterprise

  • Demonstrated ability to work independently and adapt to changes in a rapidly evolving environment

  • Strong ability to manage many projects simultaneously

  • Flexible and reliable team player both within the department and within the organization as a whole

  • Self-starter who is extremely detailed-oriented and works well under pressure

If the above description sounds like you and fits your background, apply online at to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

About Us

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.