Legends Hospitality Manager, Special Events/Catering (Aspire) in New York, New York
Catering/Special Events Manager - One World Observatory - Aspire
Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter and Instagram @TheLegendsWay.
Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.
Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
Re-imagined dining experiences to delight local foodies
Leading-edge technology and innovation to drive interactivity and create fully immersive experiences
Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.
ONE WORLD OBSERVATORY
Legends designed, built and operates One World Observatory (“OWO”), an immersive one-hour guest experience at the top of the World Trade Center. OWO has set a new standard in the observatory experience by incorporating premium dining experiences, technologically advanced programming, and 360 views of Downtown New York and New Jersey. Some of the top experiences at OWO include the SkyPod, an elevator ride that ascends to the 102nd floor in 47 seconds, the See Forever Theater, an audio-visual experience to connect with the rhythms of the city, and Sky Portal/City Pulse, both experiences to learn and see more of New York City.
In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).
Responsible for working closely with facility management to coordinate information, maximize revenue through sales, and market the venue potential to clients.
Serves as the main point of contact for clients to facilitate and direct all the logistics associated with a Special Event at Well& By Durst. Event coordination includes menu planning, coordination with preferred venders and communication with other departments including, but not limited to Culinary, Operations, Engineering, Cleaning, Loading Dock, IT and Security.
Manage event load-in, execution, and load-out including directing pre-event meetings.
Create an exceptional guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
Develop customized menus to meet the diverse needs of social and corporate clientele.
Lead the food and beverage planning process with clients including menu development, tastings and communicating service standards.
Communicate with the Event Sales team to ensure events are executed as planned.
Assist with recruiting, interviewing, hiring, training and furthering the abilities of all catering staff.
Manage collection of all required insurance documentation for event vendors.
Coordinate vendor load-in following established building policies and procedures.
Responsible for communication between the Event Sales and the Culinary team.
Responsible for the ordering and inventory of equipment, small wares, disposables, and beverages.
Ensure the smooth operation of all catering functions.
Stay current with industry trends and participate in the development of innovative menu concepts, event set-ups and service styles.
Assist with financial reporting including pre and post event P&Ls and projected sales reports.
Attend weekly Event Order and Hospitality leadership meetings.
Liaise with Operations and Engineering team to ensure the event space is well maintained.
Create spreadsheets and documents to improve event operations.
Supervise general cleaning tasks using standard products as assigned to adhere to health standards.
Complete other duties as assigned by Management.
Complete other duties as assigned by the Premium Services Manager.
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
The ideal candidate will have a Bachelor's degree with a minimum of 5 years leadership experience preferably in premium services, catering and concessions environment for a sports and entertainment venue.
Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
Customer service oriented with the ability to interact with all levels of management
Must be able to work in a team environment.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Must be flexible to work extended hours due to business requirements including nights, weekends and holidays.
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Customer Service: Expert
Microsoft Office(Excel, PPT, Word, Outlook): Expert
- Bachelors or better in Other
Licenses & Certifications