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Legends Hospitality Manager, Special Events/Catering (Well& by Durst) in New York, New York

Description

Manager, Special Events/Catering (Well& by Durst) – ONE WORLD COMMONS (NEW YORK, NY)

LEGENDS

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter and Instagram @TheLegendsWay.

LEGENDS ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

  • Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups

  • Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder

  • Re-imagined dining experiences to delight local foodies

  • Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.

Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 – One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City’s signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.

In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).

WELL& BY DURST

Positioned on floor 64 of the World Trade Center. The Durst Organization has created Well& By Durst for the many people who come together under our roofs to work, play, live and thrive. Well& By Durst is a constantly evolving experience designed to energize, inspire and connect our guests in a healthy and productive environment. Make Well& By Durst your own.

THE ROLE

The Manager, Special Events/Catering is an experienced events specialist with a deep passion for customer service and food and beverage and a proven record of successfully executing intimate gatherings and large-scale events. This individual is a collaborator and problem-solver with a strong work ethic and leadership skills who understands that customer satisfaction is key.

ESSENTIAL FUNCTIONS

  • Serves as the main point of contact for clients to facilitate and direct all the logistics associated with the Special Events at the location. Event coordination includes menu planning, coordination with preferred venders and communication with other Observatory departments including, but not limited to Culinary, Operations, Engineering, Cleaning, Loading Dock, IT and Security

  • Manage event load-in, execution, and load-out including directing pre-event meetings

  • Create an exceptional guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations

  • Develop customized menus to meet the diverse needs of social and corporate clientele

  • Lead the food and beverage planning process with clients including menu development, tastings and communicating service standards

  • Communicate with the Event Sales team to ensure events are executed as planned

  • Assist with recruiting, interviewing, hiring, training and furthering the abilities of all catering staff

  • Manage collection of all required insurance documentation for event vendors

  • Coordinate vendor load-in following established building policies and procedures

  • Responsible for communication between the Event Sales and the Culinary team

  • Responsible for the ordering and inventory of equipment, small wares, disposables, and beverages

  • Ensure the smooth operation of all catering functions

  • Stay current with industry trends and participate in the development of innovative menu concepts, event set-ups and service styles

  • Assist with financial reporting including pre and post event P&Ls and projected sales reports

  • Attend weekly Event Order and Hospitality leadership meetings

  • Liaise with Operations and Engineering team to ensure the event space is well maintained

  • Create spreadsheets and documents to improve event operations

  • Supervise general cleaning tasks using standard products as assigned to adhere to health standards

  • Complete other duties as assigned by Management

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Resourceful, innovative and forward thinking, with an entrepreneurial spirit

  • Bachelor’s degree or equivalent combination of education and related experience and/or training

  • 2-5 years of Management experience in Catering, Banquets, Events or Hospitality

  • Ability to communicate effectively with other departments, staff and guests

  • Must be able to take direction and delegate responsibilities

  • Familiarity with P&L reporting

  • Willingness and drive to exceed the guest expectations

  • Must have excellent knowledge of food and beverage preparations, service standards, guest relations and etiquette

  • Must possess strong organizational skills

  • General knowledge of competitive set in market

  • Willingness to work extended hours and flexible shifts including: mornings, nights, weekends and holidays

  • Knowledge of the appropriate table settings, service ware and menu items

  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously

  • Ability to effectively evaluate risks and liabilities of special events

  • Excellent interpersonal and communication skills

  • Excellent computer skills, including proficiency in spreadsheet, database, CRM and word processing programs

  • Ability to work nights, weekends and holidays as necessary

  • Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training

  • COMPENSATION

$62,000-$68,000

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Qualifications

Skills

Preferred

  • Event Planning: Expert

  • Financial Analysis: Expert

  • Microsoft Office(Excel, PPT, Word, Outlook): Expert

  • Foreign Language - Spanish: Expert

Education

Preferred

  • Bachelors or better in Other

Licenses & Certifications

Preferred

  • Certified Manager

  • Cust Svc & Sales

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