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Navigant Consulting Inc Managing Consultant-Utilities Customer Experience and Systems-Energy Cloud Transformation-New York, NY in New York, New York

With a unique blend of large firm resources and an entrepreneurial collaborative culture, Navigant is where your purpose, passion, and expertise transforms organizations by helping them build, manage, and protect business value. You'll work alongside some of the industry's most talented professionals with deep functional, industry, digital, and managed services expertise to deliver impactful results on a global scale.

At Navigant, we continuously strive to foster an inclusive and diverse work culture a thoughtfully develop our people through challenging work, valuable learning and educational programs, and a culture of mentorship and feedback for professional and personal growth.

We help our clients take control of their future. This mission extends to our employee's careers, health and well-being and by the many ways we give back to our communities. If you’re passionately motivated to make a difference and deliver exceptional work, we invite you to learn more about your career opportunities at

With over 600 consultants, Navigant’s global Energy segment is the largest energy and sustainability consulting team in the industry. We collaborate with utilities and energy companies, government and NGOs, large corporations, product manufacturers, and investors to help them thrive in a rapidly changing energy environment. Our clients include the world’s 50 largest electric, water, and gas utilities; the 20 largest independent power generators; and the 20 largest gas distribution and pipeline companies. Navigant’s seasoned professionals and highly skilled specialists form exceptional teams to help clients transform their businesses, manage complexity and accelerate operational performance, meet compliance requirements, and transform organizations and systems to address upcoming changes as the energy transition accelerates.

Navigant offers a custom approach to provide forward-thinking ideas and solutions in the critical, complex, and ever-evolving energy industry. Our specialized experience and advanced analytic approach to problem solving allows us to provide breakthrough insights for clients.

Navigant helps clients navigate the Energy Cloud transformation by developing next-generation business and policy solutions that maximize value and manage risks. Our industry-leading perspective on the global energy transformation, the Energy Cloud, addresses all aspects of the energy value chain, providing specific details on how clients can harness changing business models. With an in-house research team, Navigant's clients have access to the latest data and insights related to the global energy transformation. We work side by side with clients, from the planning stages to implementation, applying our expertise across strategy, technology, and regulatory matters to ensure program success.

The Managing Consultant will perform the role of a Utilities Customer Experience and Systems Consultant by working directly with the client. The Utilities Customer Experience and Systems Consultant will be a hands on role and will be required to implement the best solutions for the client. Duties will include:

  • Business process design with emphasis on meter-to-cash technology deployment and customer facing technology (e.g. Advanced Metering Infrastructure (AMI) capabilities such as Remote Connect Disconnect, Customer Relationship Management (CRM) systems such as Salesforce, etc.)

  • Defining business process flows and business requirements in support of a technology solution development

  • Journey mapping and design, persona development, and customer experience (CX) design

  • Digital strategy, including digital Customer Experience strategy and roadmap development

  • Customer operations performance assessment – analyzing maturity of customer operations capabilities across processes, technology, and talent/skills and developing improvement recommendations / defining improvement initiatives

  • Operational performance metrics and digital value levers development

  • Business case development

  • Help develop workshop presentations and facilitate client workshops

  • Conduct market scans/research and develop reports

  • Business development support (go-to-market offerings pre-sales, and developing business development presentations)

  • Bachelor’s in electrical engineering, computer engineering, power systems engineering, computer science or utilities related technical field

  • Must have 5-7 years of Business Process Design with emphasis on Meter-to-Cash technology deployment and customer facing technology within the utilities industry. Working experience should include Systems Integration and Advanced Metering Infrastructure (AMI) capabilities or similar.

  • Strong working knowledge and experience in the following:

  • Utilities industry and cross-industry customer experience to include gap analysis work.

  • Working with business users to create functional requirements for an IT application or system

  • Working with IT delivery teams in support of a feature or product roll out

  • Management consulting

  • Project management

  • Workshop development & facilitation

  • Digital proficiency and channel marketing

  • Business Case development

  • Metrics and key performance indicators development

  • Strong working knowledge and ability to implement meter-to-cash systems & applications

  • Familiarity with Salesforce Advantage

  • Outstanding analytical problem-solving skills

  • Advanced PowerPoint and Excel skills required

  • Excellent verbal and written communications skills

Preferred Qualifications

Above minimum qualifications and the following:

  • Master’s degree electrical engineering, computer engineering, power systems engineering, computer science or utilities related technical field

  • Digital CX or similar in utilities

  • Salesforce Advantage experience

  • Communicate frequently with co-workers as well as with managers to discern their needs, and be able to express themselves

  • Strong conceptual, as well as quantitative and qualitative analytical skills

  • Flexibility and responsiveness in managing multiple projects in sometimes high-pressure situations simultaneously

  • Ability to direct and motivate members of your project teams

  • Able to travel via airplane with minimal assistance to client sites across the US and potentially internationally

  • Generally works in an office environment

The company offers competitive compensation packages including an incentive compensation plan, comprehensive medical/dental/life insurance, and 401(k).

Navigant does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Navigant and Navigant will not be obligated to pay a placement fee.

Navigant is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.