New York Seasonal Jobs

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Soho House & Co. Member Services Agent- Seasonal - SHNY in New York, New York

The Role...

This position includes but is not limited to: being responsible for answering all incoming calls and creating reservations for both the club and the rooms as well as connecting calls with appropriate departments that are not in need of a reservation. This role will work in partnership with all departments of the hotel to fulfill guest and internal requests. Providing excellent service to guests and members via friendliness, discretion, and accuracy will be key to success in this role.

Duties/Responsibilities:

  • Answer inquiries about all aspects of the Club and/or Hotel, its services and facilities

  • To be fully knowledgeable of all aspects of the Guest Directory

  • To be fully knowledgeable of room types, room descriptions, rates and availability

  • Create or alter reservations for rooms and restaurant and getting approval if needed

  • Confirm all restaurant and member event reservations

  • Take IRD orders

  • Update daily F&B allocation sheets

  • Handle SHNY website inquiries – Wufoo

  • Answer incoming emails and faxes as well as printing/scanning documents for members and hotel guests

  • Protect privacy of our guests, members and coworkers at all times

  • Punctuate all calls and interactions with friendliness, accuracy, and discretion

  • Coordinate with club reception, front desk, housekeeping, membership, and other departments while serving our members and guests

  • Delegate room deliveries to bell attendant(s)

  • Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests)

  • Keep all lost credit cards in safe and deal with any inquiries

  • Handle walkout retrievals

  • Check and maintain inventory for department as needed

  • Receive and execute wake up calls

  • Update google docs with guest list information

  • Log requests and handling amenities

  • Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.

  • Perform other duties as requested by supervisor/manager

Requirements

  • Strong written and verbal communication skills required.

  • Being detail-oriented a must!

  • Must have a professional and friendly phone manner

  • Schedule openness and flexibility

  • Computer literacy necessary – proficiency with Microsoft Word, Google Docs, & Excel.

  • Knowledge of Opera PMS and Open Table is strongly preferred

  • Keen ear and eye for accuracy a must!

  • Ability to multitask, often answering multiple phone calls at once in a fast paced environment while remaining calm under pressure

Benefits

  • Career Development: Soho House can progress your career internationally.

  • Learning & Development: An extensive range of internally and externally run courses are available for all employees.

  • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

  • Family Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

  • Health Care + 401K: Full time employee's are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

  • Paid Time Off: Full- Time Employee's have sick day's + vacation days

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