Legends Hospitality Merchandise Associate in New York, New York
Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.
The Merchandise Associate is responsible for consistently delivering an engaging and outstanding customer service experience by combining sales, product knowledge and skills training to meet and exceed customer expectations. As a Merchandise Associate at the MLB Store, you will play a key role in generating revenue through superior product knowledge, POS operations, loss prevention and adherence to all company policies and procedures.
Customer Service – Meet and exceed customer expectations and boost sales by providing an energetic and positive environment for teammates and customers
Create an emotional connection with every customer by being a passionate and enthusiastic Legends / MLB Brand ambassador
Sales - Complete sales transactions efficiently and accurately while adhering to cash protection procedures; welcome all available opportunities to increase individual and store performance
Use selling expertise to maximize opportunities at the POS to create add-on sales and build customer loyalty
Knowledge of store and individual targets and actively work to meet or exceed these by using all available resources
Proactively seek and incorporate basic core and seasonal product knowledge into a unique service approach within assigned store zones
Collaborate productively and respectfully with team members to meet or exceed store goals
Maintain an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards
Handles returns and exchanges. Making sure to use these transactions as an opportunity to reinforce and enhance the customer experience
Stock - Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
Use retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor
Ensure adequate supplies to create an effective stockroom environment and continually maintains this (including all merchandise) within and around the vicinity
Understand and act on procedures required for reporting low stock levels, inventory discrepancies and customer product requests to management as needed
Loss Prevention - Minimize loss by actively maintaining sales floor awareness while serving customers
Comply with store policies and procedures to maintain a safe shopping and working environment
Perform other duties as assigned by supervision
All applicants must be at least 18 years of age
High school diploma or equivalent. College degree preferred.
Prior proven experience in a sports/fashion focused retail environment
Demonstrate an inspirational attitude that contributes to a positive team environment
Energetic, self-motivated, warm, and friendly personality
Ability to build and maintain effective working relationships team members
Willingness and drive to exceed customer expectations
Maintain regular and consistent attendance and punctuality
Ability to perform basic math skills; ability to accurately count change and balance bank
Must be able to work and adapt quickly in a fast-paced and continuously changing environment
Ability to work independently or in a team during set up and to get tasks done quickly
Ability to walk and stand for extended periods of time; must be able to handle, feel and reach, climb, balance, stoop, kneel, crouch and operate a Brannock device
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus
Ability to lift and carry items weighing 10-30 pounds, occasionally 50 pounds
Must be flexible to work extended hours including late nights, weekends and holidays
Must be able to communicate effectively with colleagues, customers and management
Practice safe work habits, follow all safety policies and procedures and regulations including but not limited to Legends’ COVID Preparedness Plan and Standard Operating Procedures, complete company-wide safety training and any additional job specific safety training.
Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.
Legends is an Equal Opportunity employer seeking diverse, qualified candidates to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.