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Legends Hospitality Merchandise Supervisor in New York, New York



Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.


Our merchandise supervisors are responsible for creating the ultimate experience for the fan. Our number one priority is to provide fans with a legendary experience each time they enter the store. We strive to create an environment unlike any other sporting store. We go above and beyond to exceed their expectations in customer service, display of merchandise, and attention to detail. If you have a passion for retail, an outgoing personality, love to sell, enjoy working in teams and strive to create relationships with the fans, this is the place for you.


  • Perform inventory & maintain proper inventory levels throughout the MLB Store

  • Supervise assigned personnel, evaluate performance, and develop each employee to his/her potential

  • Ensure proper cash handling procedures are in effect at all times

  • Manage performance of employees by preparing and communicating goals. Communicating progress or opportunities for improvement to provide effective feedback.

  • Assist in the development of programs that result in increased customer satisfaction

  • Maintain product and service quality standards and anticipate customer needs/concerns

  • Perform other related duties, tasks, and responsibilities as required


To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • All applicants must be at least 18 years of age

  • High school diploma or equivalent. Some college preferred.

  • Minimum of one year experience in retail; prior supervisory experience strongly preferred

  • Advanced selling experience and comprehensive product, retail and industry understanding

  • Demonstrates an inspirational attitude that contributes to a positive team environment

  • Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.

  • Skilled in operating personal computers, POS systems, and various software packages including MS office

  • Ability to learn and adapt quickly in a fast-paced team environment

  • Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size

  • Energetic, self-motivated, welcoming demeanor, and excellent guest services skills required

  • Ability to operate independently and with discretion and work effectively under pressure

  • Ability to maintain reliable and consistent attendance and punctuality

  • Ability to walk and stand for extended periods of time; must be able to handle, feel and reach, climb, balance, stoop, kneel, crouch and operate a Brannock device

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus

  • Ability to lift and carry items weighing 10-30 pounds, occasionally 50 pounds

  • Must be flexible to work extended hours including late nights, weekends and holidays

  • Must be able to communicate effectively with colleagues, customers and management

  • Practice safe work habits, follow all safety policies and procedures and regulations including but not limited to Legends’ COVID Preparedness Plan and Standard Operating Procedures, complete company-wide safety training and any additional job specific safety training.

  • Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.

  • Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.