Coach Inc NYC Area Leader in New York, New York
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home decor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
Job Title: Area Leader (Multi-Manager)
Primary Purpose: The Area Leader will oversee a home store and multiple store locations in the area. The Area Leader will be responsible for the strategic development of the business and the achievement of the stores' financial goals in partnership with the District Leader.
The successful individual will leverage their proficiency in retail to...
Meet and/or exceed store/area sales plans, control expenses and improve metrics for multi-store districts through leadership, training and development, coaching and personal example.
Oversee sales development of the area by partnering with store leaders on business driving initiatives as well as store specific business plans.
Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate.
Ensure members of management are effectively utilizing the divisions of responsibilities program to take ownership of the business in their respective areas.
Conduct regular store visits to ensure standards are maintained, expectations are being achieved and action plans are developed in order to move the business forward.
Coaching on all customer service issues in order to exceed customer expectations.
Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of client service and sales.
Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained in your area at all times.
Act as a liaison between stores, corporate partners, buyers and visual director to ensure that merchandise assortments reflect the brand strategy and stock levels are appropriate to meet the needs of the business.
Leadership Presence/Steward of Talent
Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and client.
Responsible for the recruiting, interviewing and hiring of store team. Develop a leadership talent pool to achieve succession planning goals for reporting location and district stores.
Assist store leaders in training, coaching and development, customer service standards, standard operating procedures, impeccable visual standards and employee relations compliance.
Ensure that all store training and development programs are implemented and monitored for success such as new hire on-boarding, clientele standards, and sales training.
Touch base with each store leader on a weekly basis to gain an understanding of all aspects of their business including merchandising, staffing, operations, etc. provide consistent follow-up and feedback.
Perform annual performance evaluations for direct reports while overseeing the process at the store level by providing feedback on all leadership and associate reviews.
Network and create positive relationships in the community that result in business generation, awareness of kate spade new york brand and builds a bench strength of qualified candidates to fill key open positions.
Oversee and control payroll budget and weekly hours within area to ensure appropriate sales floor coverage by reviewing stores schedule and adjusting as necessary to meet the needs of the business.
Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales.
Ensure area adheres to all company policies and procedures with integrity.
Directly responsible for coordinating and facilitating all aspects for new store openings and store renovations (hiring of team, opening process, orientation for new team members, training, etc.).
Oversee maintenance and movement of inventory to ensure inventory shrinkage is less than 1%.
The accomplished individual will possess...
Extensive travel required; extreme flexibility and adaptability to work schedule needed
Passion and desire for excellence by exceeding goals successfully and consistently
Proven ability to develop and retain top talent
Proven ability to better business results year over year
Exceptional client service skills
Proven leadership and organizational skills
Strong business acumen; including retail math and P&L responsibility
Proven ability to work with retail operating systems
Excellent verbal and written communication skills
Strong work ethic; ability to problem solve
An outstanding professional will have...
Bachelor's degree in related field preferred
5+ years management experience in luxury goods or a comparable retail environment with a focus on clienteling
Multi-store management experience
Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
Leadership management: solid experience with attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing from a distance
Available to work store schedule, as needed, including evenings and weekends
Standing for extended periods of time
Able to safely lift boxes up to 40 pounds
Comfortable climbing ladders
Our Competencies for All Employees
Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others:Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at .