Super Soccer Stars Coaching NYC Metro Schedule Administrator in New York, New York
Youth Athletes United, New York, NY USA
Youth Athletes United (Super Soccer Stars, Amazing Athletes, Little Rookies, TGA) is looking to hire a full-time NYC Metro Schedule Administrator to join our team! We are looking for someone who genuinely loves children, athletics and working with the community. The NYC Metro Schedule Administrator is responsible for scheduling, promoting, and managing logistics for all weekly classes in the New York Metro region for all Youth Athletes United programs
Who we are:
A diverse and committed group who value teamwork and creativity in a fast paced environment. We are connected to the mission of what we do: providing the best children's program to all families in the area and expanding to new communities on a daily basis.
Who you are: Smart, devoted problem solver who enjoys working with people. The ideal candidate has an entrepreneurial spirit and can work both independently and as part of a team - a sense of humor is a plus too!
POSITION DESCRIPTION SUMMARY
NYC Metro Schedule Administrator oversees class management, customer management and program growth within the region. You work well behind the scenes by using data, proactive planning and clear communication to ensure a positive class experience for our customers. You're a social butterfly, who likes to connect with team members across various departments to ensure that information is concise and that the team is set up for success. Data is your friend, and you enjoying having your finger on the pulse by analyzing trends and looking for opportunities to expand our reach within the community.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Seasonal schedule strategy and set up for classes open to the public
Manage all class logistics, changes, and updates
Communicate logistics between departments and to coaches to ensure program success
Oversight of programming with team on days out of office
Maintain connection to customers and ensure YAU standards are exceeded
Help customers find and enroll for classes over the phone, via email and in person
Visit locations for check-ins, class observations to oversee quality and opportunities for growth
Communicate program detail reminders to customers
Oversee resolution process for all escalated issues
Coordinate with existing partners and develop new business relationships.
Liaise with the management to review P&L reports and effectively manage budget and control expenses.
Oversee enrollment and re-enrollment strategy
Support grassroots marketing campaigns to promote camp programming.
Continually implement strategies to increase enrollment and attendance.
Additional responsibilities as required
Must be located in NYC Metro area.
Passion for sports and children
Project Management experience
Exceptional verbal and written communication skills
We offer a competitive starting salary, excellent growth potential, outstanding benefits (health and dental insurance, 25 days of Paid Time Off, 401K plan, etc.) and an extremely friendly and energetic work environment.