Legends Hospitality Observatory Ambassador - World Trade Center [$18/hour] in New York, New York
Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.
Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.
Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
Re-imagined dining experiences to delight local foodies
Leading-edge technology and innovation to drive interactivity and create fully immersive experiences
Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.
ONE WORLD OBSERVATORY
Positioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City’s signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).
Dynamic and interactive in nature, the Observatory Ambassador focuses on the guest experience and how the guest relates to the Observatory experience. This position plays an integral role in providing local, national, and international guests with a unique, memorable experience. The role reports to the Senior Operations Manager.
Greet guests as they enter assigned areas
Ensure safety of our guests while on-tour or in your assigned areas
Provide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience
Retain learned knowledge and offer assistance to our guests by providing operational (Observatory layout experience locations) answers to all inquiries
Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training
Performs other duties as necessary or required by management
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Ability to follow direction and to be a team-player
Ability to display a high level of motivation and enthusiasm
Willingness to engage with guests - every time
Ability to multi-task in a high guest volume, interactive environment
Ability to perform and present information in a concise, legible/audible manner to our guests – must be able to speak loudly and clearly and have a commanding presence
Ability to memorize historical and technical information
Ability to work non-traditional hours (evenings, weekends and holidays as necessary)
An entrepreneurial spirit, an energetic and outgoing personality with a creative, and proactive approach to work
High level of demonstrated professionalism and customer service
Multilingual (incl. sign language) is a huge plus
$18/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.
Location: On Site. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Customer Service: Advanced
Team Work: Expert
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
- Functional Expert: Considered a thought leader on a subject
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Technical/other training or better
High School or better in Other
- 1 year: Time spent in like/similar role