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Job title: Open Access Coordinator

Location: New York - Hybrid Working Model

Purpose of the role:

Ensure the successful set up and running of institutional and society agreements within the open access space. Liaise with a diverse set of internal and external stakeholders to provide smooth operational support, contractual compliance and high service standards. Create and implement continuous improvement to current operational processes, including the adoption of new systems and workflows - all with the aim of supporting the growth and performance of OA agreements at Springer Nature.

The Open Access Operations team sits within Springer Nature's Sales Operations group and is responsible for the end-to-end management of institutional and society open access agreements.

As an Open Access Coordinator within the OA Operations team, you'll be a team player who is responsible for the set-up and maintenance of open access agreements at Springer Nature. You will manage a diverse range of internal stakeholders and tasks, to execute smooth operations behind the agreements. You'll focus on continuous improvement of workflows and processes to ensure contractual compliance, great service, and scalability for the open access agreements. Using insights from workflow data, you'll suggest new processes and system improvements. Working with the rest of the OA Operations team, you'll implement these improvements to help reach team goals and provide excellent service to our customers.

This is a great opportunity for a dedicated individual to be part of a strategically relevant team and contribute to the development of a cutting-edge product.

Key Tasks:

Coordinate the set-up, and day to day operations for OA agreements

• Collaborate effectively with other teams at Springer Nature to coordinate the end to end set-up of new and renewed OA agreements
• Adhere to set-up timelines, complete set up documentation and effectively communicate updates about new/renewing agreements to stakeholders, to ensure well executed kick offs
• Ensure compliance with OA agreement contractual obligations by continuously monitoring the publishing services workflow, using data available from multiple systems
• Engage with the performance of the agreements; join up customer behavior with workflow data in order to suggest continuous improvements to workflows and processes
• Create and present workflow information to both internal and external audiences, supporting the success of the agreements

Continuous improvement of team workflows and processes

• Delivery of high quality customer service through efficient working practices
• Ensure compliance with contractual obligations
• Work with the whole OA Operations team to reduce waste/inefficiency in team workflows, aligning processes
• Use workflow data to monitor workflows and identify areas for improvement
• Work with the rest of the OA Operations team to drive positive improvements in workflows and processes for the OA agreements and their associated customers/internal stakeholders
• Create and maintain guidelines and documentation for internal and external use

Main point of contact for OA agreement customers

• Accurate and timely responses to queries related to articles, workflows and reporting around the institutional agreement
• Provide excellent customer service, OA support and training to OA customers and internal stakeholders
• Relationship building with external and internal teams linked to the OA agreement, providing up to date information on the operational status when required
• Liaise with OA Commercial and sales teams to provide account management for the customer
• Ability to persuade, convince and influence diverse audiences towards common goals. This also includes the ability to generate support for an idea or initiative

Qualifications, Skills & Experience:

• Educated to degree level or equivalent experience
• Ability to quickly understand different workflows, systems and their dependencies and interaction
• Excellent documentation and visualization skills
• Experience of working cooperatively with a range of stakeholders, internal and external
• Ability to analyze and interpret data, leading to clear action points
• Strong analytical, organisational and problem-solving skills, with attention to detail
• Proven ability to manage concurrent responsibilities and competing priorities
• Ability to work to tight deadlines and react quickly to changing priorities
• Good interpersonal and communication skills for handling projects with cross-departmental scope
• Excellent written and verbal communication skills in English
• High level of Initiative and self-motivation
• Ability to explain complex issues in a clear and concise way
• Previous work experience in a sales operations or research publishing environment
• Experience with Excel and CRM software

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Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below:

* Medical, Dental and Vision
* 401(k) with company match and contribution
* Hybrid office working policy, Summer Hours, and paid time off
* Flexible Spending and Commuter programs
* Multiple Life insurance options
* Disability coverage
* Tuition Assistance
* Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance
* Employee Assistance Program
* Family friendly benefits and a variety of employee discounts
* An array of Employee Social Networks

US Annualized Base Salary Range: $43,000 - $54,000. The salary offer may vary based on work experience, education, skill level and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.

Internal applicants: We encourage that you speak to your manager once the interview process has started. At the point of offer acceptance, it is required that you inform your manager. If for any reason you're unable to do so, please contact HR who can provide guidance as required.

At Springer Nature we value the diversity of our teams. We recognize the many benefits of a diverse workforce with equitable opportunities for everyone. We strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here. .

For more information about career opportunities in Springer Nature please visit .

Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “Equal Employment Opportunity Is The Law” poster:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly