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Citigroup Operational Risk Reporting/Metrics Analyst in New York, New York

The Operational Risk Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the Risk Management Architecture and Capabilities (RMAC) team within the US Consumer Bank (USCB) Consumer Business Operational Risk & Controls (CBORC) organization. Integrates subject matter and industry expertise related to Operational Risk Reporting, Key Risk Indicators, and/or Operational Risk and Control Metrics. Requires in-depth understanding of Operational Risk framework elements with experience in the Consumer Finance industry and products (e.g. Retail Bank, Mortgage, Credit Cards, etc.). Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information, and with input from multiple people and on various teams. Requires strong analytical skills and prior experience using data analytical tools (e.g. MS Excel, MS Access, VBA, Python, etc.) and data visualization tools (e.g. Tableau, Power BI, etc.) in order to collect, filter, prioritize, and validate potentially complex and dynamic operational risk information and material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new RMAC employees as well as providing regular guidance and direction to new USCB CBORC colleagues. Work and performance of all teams in the area are directly affected by the performance of the individual.


  • Facilitates the production of the monthly Operational Risk reporting and metrics/Key Risk Indicators (KRI) reporting for the department.

  • Updates the system of record with new metrics, changes to existing metrics (e.g. breach and warning thresholds, numerator/denominator, scope, etc.)

  • Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

  • Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

  • Provides governance and oversight of the validation of metric data submitted.

  • Evaluates the control environment of the department's operational risk reporting by ensuring appropriate controls are in place.

  • Coordinates audits, examinations, and deliverable requirements from internal and external reviewers by supporting coordinating activities.

  • Ensures project completion, special assignments, and other ad hoc activities as required.

  • Ensures the USCB CBORC RMAC team is in compliance with all regulatory policies and procedures.

  • Additional duties as assigned

  • Has the ability to operate with a limited level of direct supervision.

  • Can exercise independence of judgement and autonomy.

  • Acts as SME to senior stakeholders and /or other team members.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 5-8 years relevant experience

  • Excellent verbal and written communication skills

  • Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups

  • Demonstrated understanding of operational risk and gap identification

  • Strong analytical skills

  • Prior experience using data analytical tools (e.g. MS Excel, MS Access, VBA, Python, etc.).

  • Prior experience using data visualization tools (e.g. Tableau, Power BI, etc.) preferred.

  • Ability to multi-task and manage multiple projects simultaneously

  • Ability to present a compelling case to influence others where appropriate


  • Bachelor’s/University degree or equivalent experience

Job Family Group:

Risk Management

Job Family:

Operational Risk

Time Type:

Full time

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