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City of New York Outreach Coordinator in New York, New York

Job Description

The Office of Community Outreach (OCO) is dedicated to expanding access to information and resources about HRA and DHS programs in the community by bringing services directly into the community and partnering with and serving as a resource to community-based provider organizations serving HRA and DHS clients and applicants. The Office of Community Outreach engages the public, including at-risk communities and other specialized populations and provides information on various levels of HRA and DHS services, while strengthening existing relationships and building new partnerships with community-based organization to advance agency initiatives and obtain feedback to inform policy and programmatic development and implementation by DSS. The Enrollment and Events unit conducts in-person and virtual outreach through participation in community events and direct enrollment support to bring HRA benefits and services to New Yorkers in the communities where they live and work. Outreach teams are deployed to NYCHA developments and visit community centers, senior centers, and other community spaces to engage with clients directly to provide one-to-one information, services, and support.

The Office of Community Outreach (OCO) is recruiting for one (1) Community Coordinator to function as an Outreach Coordinator, who will:

Under the supervision of the Director of Enrollment and Events, with some latitude for the exercise of independent judgment, the Outreach Coordinator is responsible for covering outreach events, tracking data, coordinating events, and ensuing materials are available and delivered to events.

  • Directly assist new applicants with completing and submitting benefits applications, including through ACCESS HRA or other systems or means. Assist existing clients with recertifications, submitting SNAP periodic reports and CA six-month mailers, case changes, special grant applications, and other case management. Assist with document submission using the ACCESS HRA mobile application and/or other document upload and indexing features.

  • Represent DSS-HRA-DHS at events in the community to provide informational tabling, engaging members of the public in attendance to share information and resources about how to access and maintain HRA benefits programs. Share printed materials, provide guidance on how to address individual concerns, and answer general questions about HRA programs and services.

  • Carefully report all client and applicant interactions through tracking sheets compiled and submitted on a daily, weekly, and/or monthly basis. Ensure data is accurate and thorough, and identify next steps for follow-up, if any. Conduct follow-up with clients to support successful completion of applications.

  • Support special outreach initiatives during seasonal or stand-alone outreach initiatives, that may benefit DSS-HRA-DHS clients and other low-income New Yorkers and other interagency city-wide outreach campaigns to ensure that New Yorkers receive the services they need regardless of where or how they access government services.

  • Assist new applicants and existing clients in setting up ACCESS HRA accounts and downloading the ACCESS HRA mobile app to support ongoing case management and document submission.

  • Research case history and case action through the Welfare Management System (WMS), HRA OneViewer, the Paperless Office System (POS), and/or other platforms.

  • Regularly attend scheduled trainings and staff meetings and read weekly and special bulletins to stay updated on policies, procedures, and program changes to ensure that information provided to members of the public is accurate and timely.

Work Location: 2944 – 4 World Trade Center

Hours/Schedule: Monday-Friday, 9:00 a.m. to 5:00 p.m.


  1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

  2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

  3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.