New York Seasonal Jobs

The Patient Care AdvocateSupervisor at Progyny is a pivotal role responsible for leading and guiding a team of Patient Care Advocates (PCAs) to deliver exceptional member experiences. As a Patient Care Advocate Supervisor, you will play a crucial role in maintaining a high level of service quality by managing metrics, performance criteria, policies, and procedures, while fostering a productive and achievement-oriented environment. You will report to your manager and collaborate closely with your team to achieve performance goals.

What you will do...

• Coach and mentor PCAs to ensure they consistently deliver high-quality member experiences.

• Oversee and lead a team of PCAs to maintain a productive and high-energy work environment.

• Recognize and reward achievements while addressing performance gaps through coaching, training, or disciplinary action when necessary.

• Monitor attendance, adherence, and compliance with company policies and procedures.

• Prepare and present regular updates and insights to leadership regarding team performance and operational metrics.

• Facilitate and contribute to projects and tasks assigned by Manager(s) to support team objectives.

• Demonstrate strong problem-solving skills and the ability to find effective solutions to challenges.

• Efficiently manage multiple projects simultaneously with ease.

• Collaborate with Workforce Management (WFM) to ensure that all calls are answered within our service levels.

• Enforce standard operating procedures (SOPs) to maintain consistency and quality of work.

• Addressing member escalations is to ensure member satisfaction and resolving issues effectively.

• Maintain accurate records of team performance, coaching sessions, and other relevant documentation.

• Generate reports and analysis to track key performance indicators (KPIs) and identify trends or areas of improvement.

About you...

• Bachelor's degree or equivalent experience in a related field.

• 1-2 years of proven experience in a supervisory or people management role, preferably in a customer service or operations environment.

• Knowledge of standard operating procedures (SOPs) and experience in process improvement initiatives is a plus

• Excellent customer service and interpersonal skills - ability to communicate accurately and concisely.

• Ability to remain calm when faced with challenges

• Ability to make and implement tough decisions

• Ability to effectively manage evolving priorities, multiple projects, and deadlines in a fast-paced environment

About Progyny:

Progynyis a transformative fertility, family building and women's health benefits solution, trusted by the nation's leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools;provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is toempower healthier, supported journeys through transformative fertility, family building and women's health benefits.

Headquartered in New York City, Progyny has been recognized for its leadership and growth. Come join a company that has been recognized by CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times, INC. 5000, Inc Power Partners and Crain's Fast 50 for NYC.

Our perks:

• Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents' Employee Resource Group

• Health, dental, vision and life insurance options for employees and family

• Free in-person, virtual and text-based mental health and wellness support

• Paid time off, including vacation, sick leave, personal days and summer flex time

• Company equity

• Bonus program

• 401(k) plan with company match

• Access to on-demand legal and financial advice

• Company social events

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $30.00/hour - $35.00/hour. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.

Progyny is proud to be anEqual Opportunity and Affirmative Action employer.We respect and seek to empower each individual and support the diverse cultures, perspectives,skillsand experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com.