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Apicha Community Health Center PATIENT NAVIGATOR in New York, New York

Apicha Community Health Center’s mission is to provide affordable healthcare for underserved and vulnerable people living in the New York City boroughs and on the lower east side of Manhattan. The phrase “we care” embodies everything that Apicha does. Whether it’s our approach to otherized people, the LGBTQ+ community, individuals living with HIV/AIDs, or anyone else who walks through our doors, we show all of our patients the same amount of dignity and respect.

“We care” is what we live and breathe; it’s an essential part of who we are as a health center. Our rapidly growing medical facilities are seeking to fill multiple positions with hard-working, professionally minded, and socially conscious individuals who believe in our core values and are passionate about helping others.

Position Summary:

We're looking for a committed, professional full-time Patient Navigator for our Manhattan location. The ideal candidate is someone who is personable, works well with a diverse population, able to communicate effectively well with medical providers and support staff and has good attention to detail. The Patient Navigator provides field-based case management services to patients enrolled in the HIV care coordination program. Patient Navigator is the main point of contact for the patient. The Patient Navigator builds strong relationships with HIV positive patient in order to help them connected and to stay engage in prevention and treatment services. Patient Navigator is committed to removing the patient’s barrier to care by identifying critical resources and helping them navigate through health care services and system and to promote patients’ health. Patient Navigator works closely with the care team which may include doctors, nurses, and other staff in the care team to ensure the patient’s optimal health care outcomes.

Job Responsibilities:

  • Provide direct services to person who living with HIV/AIDS under supervision of Care Coordinator.

  • Carries out tasks that are needed to execute the medical and support service plans, including the following: accompanies patients to appointments when required, provides coaching to patients, delivers monthly or weekly health education encounters, performs entitlements reassessment, coordinates logistics for plan adherence reminders, transportation and childcare arrangement.

  • Responsible for field-based following tasks: observes and records patient self-administration of ARVs., assess for and reports any ARV related side-effects, and delivered in the home, CBO, work or any other location that is convenient for PLWHA.

  • Maintain client-related records and other required documentation according to the protocols and standards of APICHA’s Client Services Department.

  • Working as a part of the unit at the quality assurance and continue quality improvement (CQI) tasks.

  • Represent the agency at various venues to promote agency services.

  • Other activities as assigned.


  • Associate’s degree in human services or social work and at least 12 months experience in patient navigation or similar field.

  • May consider certification as a peer worker by the NYS AIDS Institute Peer Certification, or case management certification by CUCS, or at least 90 hours of documented training equivalent to those required by the NYS Peer Worker.

  • Strong socio-cultural identification with the target population or experience in working with target population required.

  • Fluency in one or more Asian language preferred.

  • Excellent written and verbal communication skills in English required.

  • Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season) and testing for tuberculosis is required. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

    At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 11 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.

    We are an equal opportunity employer that does not discriminate on the basis of age, race, creed, religion, national origin, gender, disability, marital status, citizenship status, or sexual orientation.