Dylan’s Candy Bar Personal Shopper- Third Ave. in New York, New York
Job Title: Personal Shopper
Job Group: Retail, Exempt
By merging the worlds of art, fashion and pop culture with candy, Dylan's Candy Bar has innovated the way we see candy today. With a mission to awaken the creative spirit and inner child in everyone, Dylan's Candy Bar surrounds customers with the most imaginative, state-of-the-art decor, using Pop Art installations to transport its guests to a modern-day version of Willy Wonka’s factory. It houses over 7,000 confections, boasting the largest, unparalleled selection of candies and candy-related gifts from around the world.
Dylan’s Candy Bar stores are currently located in New York City, East Hampton, Los Angeles, Miami Beach, Chicago, and major international airports. Dylan’s Candy Bar also has distribution in luxury boutiques, leading department stores, and premium hotels nationally and internationally. For more information, please visit https://www.dylanscandybar.com/ or www.facebook.com/DylansCandy.
Celebrating our sweet legacy by providing every guest with an unparalleled customer experience, we are currently seeking a full-time Personal Shopper at our Third Avenue flagship store. This position will directly report to the Store General Manager, with dotted line relationships to other senior management.
The Personal Shopper loves the brand, loves our products, and is passionate about bringing our products and services to life for our customers. He/she must drive sales by delivering extremely high quality customer service and building strong repeat customer relationships. The Personal Shopper is directly responsible for capturing, executing, and managing large sales for high-end customers and any customer with a special request or need both internally and externally. The Personal Shopper must effectively manage store operations, ensuring consistency and compliance with all company Standard Operating Procedures (SOPs).
ESSENTIAL JOB FUNCTIONS
The Personal Shopper is responsible for:
+ + Developing and managing a personalized shopping experience for customers by providing new and fresh gifting ideas seasonally, and ensuring that the store follows guidelines and has proper supportive marketing materials
Establishing, maintaining, and growing a portfolio of DCB clients
Delivering outstanding sales-driven results, ensuring excellent customer service
Networking through industry and other events
Scheduling, guiding and monitoring all in-store personal shoppers and ambassador sales program
Collaborating with buyers in developing new items and recommending products for seasonal ‘must-haves’
Managing and maintaining a hotel concierge program within the vicinity of the store
Bolstering attendance to store-wide events
Educating customers about all Dylan’s Candy Bar services and offerings
Strengthening return business by connecting with customers on new merchandise arrival, and/or special events in-store and by recommending merchandise based on product knowledge and customer preferences
Performing to the standards set forth by management, meeting and/or exceeding business goals
Delivering overall business growth YOY, commensurate with the store’s expected annual growth
Regularly communicating business recap with management on sales performance (vs. goals and expectations) – providing strategic action plans if challenges in meeting goals are anticipated
Documenting and resolving customer service issues in regards to order inquiries, problems, replacements and exchanges
SKILLS & QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must have at least three years of personal shopping experience in a high-end or specialty retail store
Must have an established clientele following/existing book of business
Excellent customer service skills, who can consistently exceed customer expectations
Ability to create a welcoming environment through teamwork and collaboration
Strong personal relationships with customers, communicating on a regular basis (in some cases daily) in order to strengthen brand and personal loyalty
Demonstrated ability to timely follow-up and follow-through on customer requests and commitments
Attuned to networking strategies in order to develop and enhance client base, and creative in converting new customers via research of local social and cultural happenings
History of developing long term customer relationships
Effective use of available clientele tools and resources to increase business and communication devices to optimize client response time
Demonstrated flexibility and ability to adapt to the changing needs of the business
Demonstrated prioritization of customer service over other tasks, whether within own area or throughout the store
Comfort and confidence in “playing offense” to build business via cold calling and approaching new customers in and out of our stores
Motivated and results driven
Crafty and creative with proficiency on the computer for our personalization station
Strong attention to detail
Ability to work autonomously
Must have proven ability to multi-task and meet deadlines
Highly organized and detail oriented
Willing to work a flexible schedule based on business need, which includes evenings, weekends and holidays
Works well under pressure in a fast-paced environment and is flexible to changing priorities
Excellent communication skills (both verbal and written) and creative problem-solving skills
Strong analytical and interpersonal skills
Only candidates selected for further consideration will be contacted. Dylan’s Candy Bar offers a competitive compensation and benefits package. Dylan’s Candy Bar New York is an Equal Opportunity Employer.