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Industrial Color Producer/Project Manager in New York, New York

Industrial Color

Account Manager - Production

New York, NY

Industrial Color seeks a Producer / Project Manager to be a key player in Industrial Color's (IC) strategic initiative to manage and expand business and partnerships with specific existing clients.

Based in New York City, this role will support a specific number of strategic clients. You will be the primary point of contact for client communications and project updates, in partnership with all the business units across the organization.

You will need a minimum of 5 years of experience. Industry experience with a background in creative production and account management or agency experience is incredibly helpful. You should have an outgoing personality, excellent communication skills, be a self-starter and highly motivated. You know how to navigate complex situations, have a service mindset/ knowledge about providing best in class experience for clients and are adept at relationship building.

The Producer/Project Manager will:

  • Be the key client contact

  • Define and drive the communications with the client

  • Identify potential improvements in communication, presentation, pricing and strategic initiatives

  • Make sure client's needs are met and expectations exceeded, one deliverable at a time

  • Identify additional and new opportunities at Industrial Color to serve client needs and be able find the right solves for/with clients

  • Identify risk and provide solutions to strengthen the health of the account

  • Present solutions in partnership with production and management teams

  • Cross-sell to expand account penetration

  • Develop the systems and processes to achieve an optimal client journey

  • Create, maintain and improve all process related to client communication

  • Prepare clients presentations

  • Be part of bids and contracts renewal process

  • Responsible for accurate and timely invoicing

Requirements

• Bachelor’s degree

• 3-6 years experience managing client relationships (experience working with ecommerce retail clients or with video production a plus)

• Exceptional relationship-building skills

• Excellent interpersonal, written, and verbal communication skills

• Experience project management skills, working cross-functionally throughout the organization

• Experience adapting, innovating, and embracing change

• Ability to prioritize and effectively escalate issues as needed while understanding the impact on the overall business

• Experience with video production and/or technology implementation/development a plus

• Experience working in Clickup, Asana, GlobalEdit, Slack, Excel, Google suite and MAC platform a plus

Benefits

We offer a competitive benefits package including major medical, dental and vision insurance, FSA, HSA, commuter benefits, and employee discounts as well as PTO, summer Fridays and regular office events to celebrate our teams. Beautiful workspace which includes two patio decks and open gallery space.

Industrial Color is a division of CoCreativ, a family of integrated creative production companies. Industrial Color partners with top brands, agencies, and creative professionals providing a full range of essential production services. For over 30 years, we've led the industry through a culture of innovation, bringing state-of-the-art digital production and post-production solutions to our clients.

Our headquarters is based in Tribeca, NY, with offices in Los Angeles and studios in Williamsburg (Brooklyn). Some of our clients: Publicis, McCann Worldgroup, BBDO, Procter & Gamble, Wieden & Kennedy, Tommy Hilfiger, Absolut Vodka, Nike, Grey Worldwide, J. Walter Thompson, L’Oreal, Vogue, GQ, and W Magazine.

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