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The Estee Lauder Companies Product Expert, Aveda in New York, New York

Product Expert, Aveda

Brand: Aveda


The Online Product Expert is responsible for enhancing the online shopping experience by answering email, live chat, messaging and video chat inquiries from website customers. Inquiries may include questions related to product usage, product recommendations, styling advice and brand information.

Key Responsibilities:

  • Serve online Customers by answering product related inquiries via email and chat features.

  • Achieve daily service standards and productivity benchmarks.

  • Communicate with customers in a friendly, respectful and informative manner to recommend products based on needs and preferences.

  • Suggestive sell products (up-sell) via product recommendations.

  • Keep up to date on all web site content, features, promotions, and inventory issues to accurately inform and recommend products to a customer.

  • Attend monthly team conference calls.

  • Attend seasonal brand seminars and review all training materials to maintain product knowledge.

  • Support other members of the Customer Service team, Call Center representatives and Consumer Communications department to provide accurate and timely responses.

  • Keep up to date with interdepartmental email communications.

  • Report and cooperate with brand and technology teams to report errors and issues in a timely manner.


  • Minimum of 2 years brand selling experience at retail level; leadership position preferred

  • Excellent written and communication skills

  • Strong command of the English language and proper grammar

  • Extensive product knowledge and makeup artistry skills

  • Proven outstanding customer service and selling skills

  • A desire to work with customers to enhance their online shopping experience

  • Ability to work independently in an at-home environment, self-motivated

  • Positive, enthusiastic and professional

  • Technically savvy with proficiency in Excel, Word, Outlook and knowledge of various Internet browsers.

  • Ability to flex-up hours when volume increases

  • Ability to work a consistent weekly schedule that includes Saturday and/or Sunday and evenings.

Computer Hardware/Software Requirements:

You will be responsible for supplying your own computer hardware and upkeep of your system. Below please find our computer requirements:

  1. Windows PC computer - Windows 10 or Higher (Mac computers are not compatible with our software)

o Minimum of 3,072MB of RAM (3GB of memory).

o Internet Service Provider with Cable "broadband" service (No DSL, WAN, or Dial-up connections) with a minimum speed of (25 – 50 Mbps or higher)

o Anti-virus software

o Internet Explorer Version 10 or higher with all security updates installed

o Microsoft Word, PowerPoint and Excel software

o Printer

Any software that limits pop-up or pop-under windows must be removed from your computer. You must not install "Pop-up" killer software or ad-removal software. Our system will not function with this software installed on your computer. Examples: Pop-up Killer, Pop-up Stopper, Comet Cursor, AdSubtract, AddBlock

An additional note: You will be required to download the ELC SecureAuthentication app onto a personal mobile device, so that you are able to access an @Estee email address and Office 365 Teams to facilitate secure internal communications.

Job: Online / E-Commerce

Primary Location: Americas-US-NY-New York

Job Type: Standard

Schedule: Part-time

Shift: 1st (Day) Shift

Travel: No

Job Number: 206106

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact