New York Times Product Lead, Payments in New York, New York
About the Role
The New York Times is looking for someone seasoned and stellar to lead the Payments product team as part of the product management team in our Subscriptions Platform Group. This lead will help us fulfill our vision of transforming our technology stack into subscription platforms to power the enterprise and create new value. We need someone with a great passion for solving complex systems problems built up over time and who can energize the multifaceted, dynamic landscape of subscription payments and commerce within The New York Times. Our payments team is the heart of our subscription revenue. On a daily basis, they are vitalized by challenges that have to do with making payment for a NewYork Times subscription easy, seamless and versatile. As such, you will define and scale a global payments platform consisting of stable, reliable and easy to use API’s and other applications. You are obsessed with financial accuracy and PCI compliance. You have a pulse on the evolving global payment policies and have intimate knowledge of the growing FinTech space.
This is an important moment in the life of The New York Times. As a subscription-first company, we are staking our future on producing journalism worth paying for and developing deeper relationships with our subscribers. We have come a long way in our transformation with many more subscribers than any other news publisher. In fact, we’re pushing the envelope further by setting a bold goal of getting 10 million subscribers by 2025. To preserve and further improve our market position, it is essential for our subscription platform capabilities to be outstanding. We are therefore building a top-notch product management team in the Subscriptions Platform Group.
The Subscriptions Platform Group is one of several groups within our Core Platforms Mission. We work on capabilities that support our fast-growing subscriptions business. Capabilities include product catalog, subscription management, billing and invoicing, payment processing, financial accounting and reporting, digital and newspaper order fulfillment, and more.
We are seeking a creative and detail-obsessed Product Manager to take part in this goal by delivering a top notch payments platform. You will contribute to the success of the platform and you are expected to:
Create a compelling and inspiring payments platform vision
Lead a team of engineers in building payment products and services that aim to improve customer experience and maximize revenue capture
Collaborate closely with finance, legal, treasury, compliance and the various cross-mission teams responsible for optimizing our subscription growth
Build a roadmap, managing the backlog and iterating towards the product vision
Manage critical relationships with banks, payment processors and various fintech vendors
Partner with other product teams to ensure that your solution is valuable, scalable and easily accessible by downstream systems
Maximize value by quickly realizing the benefit of launching a payments platform
You will report to the Director of Product for Subscriptions Platform.
As a product manager, you have led technical product teams that have built platforms at scale benefitting millions of users. Since most of our capabilities are very technical, you will have a technical background who knows the connective tissues that link all our diverse technology as part of a larger ecosystem. Once you ramp up on what we do, you will conceive of and optimize on creative ideas that help increase revenue through different payment capture strategies. You should also have been able to gain the trust of all your partners like treasury and finance by exhibiting empathy and reliability.
Your comfort with data and analytics will be most useful in informing the architecture of your platform, prioritizing work in your roadmap and most critically, measuring the success of your payment platform. You embody an entrepreneurial mindset by easily tapping into your creativity, curiosity and determination. You recognize the importance of influence over authority and use your influence in managing relationships with your partners. You will guide the narrative around what you and the product team deliver so you will be your team's advocate by sharing exciting product updates. You and your team will be faced with complicated problems everyday therefore you will be asked to break down these problems, zero-in on the most immediate issues and communicate with precision.
5 years of product management experience in a digital product development environment. Experience with platform product management required.
Deep product experience in the payments and FinTech spaces
Relevant experience implementing technology solutions from beginning to MVP and iterating through the product’s full lifecycle based on our changing needs
Experience building API’s and other services at scale
Understand back-end enterprise application development and data environments
Comfortable using data and analytics to quantify the value, benefits, cost and opportunity cost of the payments platform strategy
The ability to tell concise narratives for technical and non-technical people.
Experience with agile software development methodology and experience creating wireframes and mockups to help guide product discovery and development
The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.
The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.
Help shape the future of The New York Times
This is an important moment to work at The Times. Across the organization, we're taking advantage of the changing media landscape to pioneer a new era of journalism. With high-quality, original reporting at our core, we’re thinking more creatively about our reader relationships and how to deliver new and relevant offerings and experiences. We’re telling stories differently and playing with emerging formats like 360 video and VR. And we’re building a diverse and collaborative culture that can keep up with the rigors of the modern-day news cycle.
Home to world-class talent
To create journalism and supporting products that stand apart, we must recruit the finest talent in the world. Journalists, data designers, videographers, agile marketers, art directors, and many others, we’re looking for people at all stages of their careers to bring different perspectives and practices to our teams. Together, we can make our journalism more insightful, meaningful and essential to the daily lives and understanding of people around the world.
If you see a job opening here that might be a good fit for you, we encourage you to apply. We offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, tuition reimbursement, paid vacation, paid parental leave and much more.
If you are an active employee at The New York Times or any affiliates, please do not apply here. Go to the Career Worklet on your Workday home page and View "Find Internal Jobs". Thank you!