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CUNY Program Coordinator - Office of Academic Initiatives and Strategic Innovation in New York, New York

Program Coordinator - Office of Academic Initiatives and Strategic Innovation

Job ID



Graduate Center

Full/Part Time




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The Graduate Center is the focal point for advanced teaching and research at The City University of New York (CUNY), the nation's largest urban public university. With over 35 doctoral and master’s programs of the highest caliber, the Graduate Center fosters pioneering research and scholarship in the arts and sciences and prepares students for careers in universities and the private, nonprofit, and government sectors. The Graduate Center’s commitment to research and scholarship for the public good is exemplified by its more than 30 centers, institutes, and initiatives, including its Advanced Science Research Center (ASRC), a 200,000 square-foot facility in upper Manhattan, designed to promote collaboration among scientists in global research and innovation. CUNY values diversity and invites applications from underrepresented groups who will enrich the research, teaching, and service missions of the university.

The Graduate Center (GC) benefits from highly ambitious and diverse students and alumni—who in turn teach hundreds of thousands of undergraduates every year. Through its public programs, the Graduate Center enhances New York City’s intellectual and cultural life.

The Office of Academic Initiatives and Strategic Innovation (AISI) at the Graduate Center cross-functionally supports noncredit and nondegree programming at the CUNY Graduate Center, such as short-term intensive seminars, a 330-member lifelong peer learning program, summer institutes, and events, with a focus on academic value and accessibility. We work in partnership with academic programs, centers, institutes, students, faculty, staff, and outside organizations to drive shared success.

As part of the AISI team, the Program Coordinator is expected to serve as an engaged and involved team member to support new and existing non-degree programs and actively build an office culture dedicated to superior service for students, instructors, and program partners, both internal and external. This position reports to the Academic Initiatives and Strategic Innovation Program Development Director.

All full-time and part-time CUNY staff are expected to work in-person at their campus office 70% of their work time. For full-time staff, this is equivalent to 7 out of 10 days of in-person work in a two-week period (e.g., 7 days in-person, 3 days remote). This hybrid work schedule is subject to change.

Duties include but are not limited to:

  • Coordinates simultaneous registration processes and balances enrollment for multiple nondegree programs, both virtual and in-person.

  • Coordinates tuition collection and processes refunds as needed.

  • Performs data entry, analysis, and maintains files/records related to program students, instructors, and operations (both virtual and in-person).

  • Tracks and analyzes enrollment and revenue data related to each program and individual events.

  • Summarizes and analyzes data in reports; makes recommendations related to research findings.

  • Assists the Director to develop strategies to expand reach of nondegree programs and support audience development.

  • Coordinates program operations including classroom and space planning management for non-degree program; prepares instructor appointment requests and offer letters; issues acceptance letters and certificates of completion to nondegree students; serves as a liaison with public safety, facilities, room reservations, IT, and library for campus access and services.

  • Working with the Director, onboards new nondegree program partners. Develops training materials and resources, trains partners to use vendor profile to access registration data, creates guides and other documents as needed; assists with troubleshooting as needed.

  • Initiates and coordinates purchase requisitions per University procurement processes.

  • Performs other duties as assigned which are reasonably within the scope of this job classification.


Bachelor's Degree required.

A preferred candidate should have:

  • Excellent verbal and written communication skills.

  • Superior research and analytical skills.

  • Ability to translate complex concepts and methodologies into easily understood and communicated language or figures.

  • Professional integrity and credibility with the ability to work on sensitive assignments.

  • Ability to exercise sound judgement and thrive in a fast-paced and multi-faceted office.

  • A growth mindset, and an enthusiasm for learning and working within a team environment.

  • Strong attention to detail and excellent organizational and project management skills to devise and execute work plans, prioritize work, adjust to changing priorities, manage multiple projects/deliverables and meet deadlines.

  • Advanced computer proficiency using academic, administrative, databases, and programs including Microsoft Office Suite: Word, Excel, Outlook, Teams, and Sharepoint.

Candidates must be legally authorized to work in the United States on a full-time basis. Sponsorship will not be offered for this position.


Supports projects, initiatives, and activities that impact an academic or administrative department.

  • Manages basic office functions such as communications, meeting schedules, work plans, staff assignments, and distributing information.

  • Collects data for, prepares, and distributes reports and presentations using word processing, spreadsheet, and presentation software.

  • Updates office databases, lists, and files to ensure completeness and accuracy; maintains current information on department web site(s); maintains department archives and collections.

  • Conducts internet and/or database research and performs basic systems queries to locate information related to department activities.

  • Maintains department fiscal plans and budgets; assists in budget administration and invoice processing.

  • Provides basic information, instructions, and materials as requested by students, faculty, and others who contact the department.

  • May supervise office staff and student workers.

  • Performs related duties as assigned.

Job Title Name: Administrative Coordinator


Assistant to HEO





CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.


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Open until filled with review of applications to begin on December 4, 2024


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.