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Transperfect Translations International, Inc. Project Coordinator (Evening) - Entry Level in NEW YORK, New York

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

The shifts available for this position are:

Mon-Fri 2pm-10pm EST

Mon-Fri 3pm-11pm EST

What You Will Be Doing:

The Project Coordinator “PC” Evening Shift role will encompass supporting multiple PM teams on their cases during specified hours (ideally 2pm-10pm EST or 3pm-11pm EST on weekdays only - no weekend work). This position will focus largely on managing client communications and task management. There is potential to transition into a career as a Project Manager from this role.

Responsibilities for this role are as follows:

Communication: the PC is responsible for monitoring customer communications. We do not use a “ticketing system” when working with our customers so it is up to the PM team to collectively manage requests as they arise in real-time. In addition, you will be communicating directly with several other internal departments (Digital Forensics, Data Processing, Hosting Support, etc.). Being able to creatively resolve conflicts is a very important aspect of this position.

Task Management: as a PC you will be helping the team to ensure that deadlines are being monitored proactively and that customers are being given the perception that we are exceeding expectations.

Learning & Creative Thinking: because no two days are alike here, as a PC you will largely “learn by doing” and be expected to think on your feet and outside of the box. That being said, we do provide a full & engaging training curriculum (including group classes, 1 on 1 sessions, and a library of video documentation) to all new PC’s which is administered by seasoned TLS Project Managers.

Team Work: you will be in direct contact with the PM team in-person, over messaging apps, video-conferencing, or over e-mail to ensure that you have as many resources as possible at your fingertips.

Quality Assurance: even for the most basic customer requests, QC (“quality checking”) our work product is absolutely necessary. We strive to creative an open environment where questions are encouraged so that we can address mistakes internally before they reach the customer. That being said, we very much understand that human beings make mistakes!

Who We Are Looking For:

Must haves:

Bachelor’s Degree from a 4-year college or university or equivalent work experience

Excellent organizational + communication skills to handle high volumes of emails in a timely manner

Excellent customer service & teamwork skills (restaurant & retail experience is great!)

Comfortable navigating basic MS Office applications (Excel, Word, PPT)

Comfortable with learning new technology platforms

Ability to work well under pressure and meet tight deadlines

Must be a high-level problem solver and have high multi-tasking skills

Nice to have, but not necessary:

Business Administration, Computer Science, Mathematics majors

Data analysis experience

JD/Law Degree or experience in the legal field

Knowledge of SQL and/or Visual Basic

Who We Are:

The TransPerfect Legal Solutions (TLS) electronic discovery division is responsible for managing the electronic & physical evidence relevant to legal matters originating from law firms and/or corporations who engage us directly. TLS can forensically collect source data (laptops, desktops, e-mail accounts, local servers, file-shares, message apps, mobile phones, etc), electronically process & standardize that data for searching, promote the “relevant” pool of documents to a review tool, establish review workflows (at times using data analytics), and help the customer determine what scope would be produced (or disclosed) to the opposing party in the matter.

TransPerfect Legal Solutions is a division part of the family of companies that form TransPerfect.

The TLS E-Discovery Project Management team is involved in all aspects of the matter. Project Managers are running searches in our processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing problems as needed. Customer service is a cornerstone of success here. We work closely together as a tight knit team, pushing ego aside so that we can be agile in meeting our customers’ needs because no two days are alike here.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.