Legends Hospitality Regional Director, Human Resources (EAST) in New York, New York
Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.
THE ROLE The Regional Human Resources Director partners with senior leaders across multiple properties and provides strategic advice on a wide variety of areas to maximize organization effectiveness and performance. The Regional HR Director provides expert recommendations, counsel, and coaching to senior leaders, managers, and employees (union and non-union) on all employee related issues such as, but not limited to: performance management, documentation, progressive discipline measures, career development, employee relations, policies and procedures, and all employment/labor laws. The person stepping into this role will proactively anticipate labor/employee relations issues and provide counsel to resolve them. The Regional Director is also responsible for building bench strength in the organization through the identification, recruitment, and development of top talent. ESSENTIAL FUNCTIONS
Staffing & Retention – Develop staffing plan considering evolving business needs. Attract, select, onboard and retain a high performing, diverse workforce. Partner with General Managers to ensure proper onboarding of all seasonal staff. Develop succession plans for key roles and development plans for top talent.
Organizational Development – Ensure talent is developed within the organization to meet current and future business leadership needs. Partner with business leads to identify the training and development agenda.
Talent Management – Manage performance review process. Partner with business leads to ensure employees are aware of broader organizational, as well as individual priorities. Reinforce a constant feedback culture. Review, guide and approve management recommendations for employment terminations.
Employee Relations – Act as an employee advocate and champion, ensuring employee impact is considered as business decisions are made.
Business Partnership- Successfully partner with venue General Managers and other regional and venue operations leaders to solve employee and operational problems in a collaborative manner
Labor (unions and third party management) – Establish, negotiate and maintain long-term labor relations strategies that support the business objectives, while creating an environment of trust. Ensure appropriate polices and processes are in place to meet all legal obligations, minimize organizational risk, and provide a safe and secure work environment for employees. Ensure proper preparation of information requested, or required, for compliance with all state and federal laws. Participate in grievance, arbitration, and contract negotiation proceedings.
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
The successful candidate will have excellent communication skills; effectively influence others, the ability to make decisions quickly, and a high level of maturity.
The ideal candidate has a minimum of 7 years’ human resources experience, preferably in a high-volume environment.
Bachelor’s Degree from a four-year College or University required, Master’s degree preferred.
Employee relations experience, including conducting investigations and resolving grievances.
Outstanding leadership skills with a high capacity for managing multiple projects simultaneously, influencing and gaining credibility with all levels of employees, management, union representatives and clients.
Detail-oriented and extremely organized with the ability to learn new programs and procedures quickly.
Strong interpersonal and customer service skills, business acumen, organizational savvy, and have sensitivity dealing with confidential information.
High energy, with a focus on details.
Proficient in Microsoft Word, Excel, and PowerPoint.
Experience with UltiPro and Workday preferred.
Experience in a union work environment preferred, but not required.
Experience managing and developing a team of HR direct reports.
Must be flexible to work extended hours due to business requirements including nights, weekends and holidays.
Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
- Bachelors or better in Human Resources
- Masters or better in Human Resources