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Fashion Institute of Technology Residential Life Office Manager in New York, New York

Reporting to an Assistant Director of Residential Education, the Office Manager is responsible for overseeing a residential life office environment and providing superior customer service and excellent administrative assistance in a fast paced, busy environment. The primary focus of this position involves responding to student and parent inquiries as well as providing support to the Residential Life office with various technical, clerical and operational needs. The Office Manager is also responsible for handling budgetary work within the department, including requisitions, purchasing, and record keeping.

Primary Job Responsibilities & Duties

Maintain smooth and effective office operations within one of the Residential Life offices

Respond to walk in, telephone, and email queries on matters related to FIT Residential Life and assist students with navigating the FIT experience

Develop and disseminate communications on behalf of the department

Manage departmental calendars, scheduling, and space logistics

Communicate effectively with students, parents, and other departments within the college

Assist with the management of student housing accounts

Assist with housing booking, billing, and data entry

Complete administrative tasks and operational functions associated with the residence hall community such as, openings, closings, and summer housing

Work with custodial, maintenance, and public safety staff staff to resolve issues

Select, train, and supervise student staff members who assist with office operations

Manage the purchasing, payment, and record keeping related to supplies, services, and other components of the department's daily operations

Maintain familiarity and understanding of college related policies and protocols including but not limited to Residential Life processes and functions (e.g. Refund and withdrawal process, Residential Life handbook and policies) and other housing related matters

Participation in Residential Life openings and closing as well as other large-scale programmatic initiatives which can include some weekends during the year

Serve as a positive representative of the department and collaborate effectively with a wide range of stakeholders

Participate in departmental, divisional, and college-wide trainings and professional development workshops

Serve on departmental committees and provide assistance with that assigned area

Other duties as assigned


Knowledge and Skills Considered Essential for Success

Bachelor's degree and at least 2-4 years of clerical experience required. Additional years of experience may be substituted for the degree requirement

Experience in a higher education environment preferred

Demonstrated experience in the use of Microsoft Office Suite, Google Applications Suite, and cloud-based tools

Must be self-motivated, able to work as a part of a team and/or independently

Strong interpersonal skills required. Demonstrated ability to communicate professionally and effectively in both written and verbal form with a variety of stakeholders including, but not limited to, students, faculty, staff, and parents.

Excellent conflict resolution and organizational skills

Ability to work effectively and positively in an environment characterized by change, including the ability to acquire new knowledge

A genuine interest and satisfaction in working with students, families, faculty, and staff and in supporting the mission of higher education and student affairs

FIT is firmly committed to creating an environment that will attract and retain people of diverse racial and cultural backgrounds. By providing a learning and working environment that encourages, utilizes, respects, and appreciates the full expression of every individual's ability, the FIT community fosters its mission and grows because of its rich, pluralistic experience. FIT is committed to prohibiting discrimination, whether based on race, color, national origin, sex, gender, gender identity, religion, ethnic background, age, disability, marital status, sexual orientation, military service status, genetic information, pregnancy, familial status, citizenship status (except as required to comply with law), or any other criterion prohibited by applicable federal, state, or local laws. FIT is committed to providing equal opportunity in employment, including the opportunity for upward mobility for all qualified individuals. Applications from minorities, women, veterans, and persons with disabilities are encouraged. Inquiries regarding FIT's non-discrimination policies may be directed to the Affirmative Action Officer/Title IX Coordinator, 212-217-3360,