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Compass Group, North America RETAIL DIRECTOR, NY in NEW YORK, New York

Posted Date: Jul 18, 2019

  • We have an opening for a Director of Retail position.

  • Location: New York, NY /Note: online applications accepted only./

We are excited to announce the launch of our new pre-recorded video interviewing technology to fast track your career with our award-winning organization! When you submit an hourly job application, you will be invited to participate in a short video introduction. Click here to get a sneak peek preview!

*This position is eligible for an Employee Referral Bonus! *If you know someone that would be a great fit for this role, you can refer them to this position and potentially earn an Employee Referral Bonus! Click here to view the step-by-step instructions to refer a friend to this position.

If you have a positive attitude and a love for learning, you may be interested in joining our team.

Restaurant Associates is recognized as the nation’s premier hospitality company, operating over 170 prestigious locations. Restaurant Associates, based in New York City, provides premium food services to museums, performing arts centers, aquariums, corporate dining, educational facilities and off-premise catering events in New York City, Boston, Hartford, Atlanta, Chicago, Washington D.C., and Philadelphia. Restaurant Associates is a subsidiary of Compass Group North America, the world’s leading foodservice organization.

At RA, food is inspiration. Our unmatched culture of hospitality excellence enables us to provide memorable experiences for premier clients. We empower many to be their best though delicious food that happens to be "better-for-you" and the planet.

Core Values:

  • Dedication to Quality

  • Spirit of Ownership

  • Commitment to Talent & Diversity

  • Responsible Citizenship

  • Passion for Hospitality

Full time associates at Restaurant Associates are offered many fantastic benefits such as:

  • Medical

  • Dental

  • Vision

  • Flexible Spending Accounts (FSAs)

  • Commuter Benefits

  • Wellness Program

  • Employee Assistance Program

  • Life Insurance for Associates and Eligible Dependents

  • Short Term Disability (STD) and Long Term Disability (LTD)

  • Accidental Death & Dismemberment (AD&D) Insurance

  • Discount Marketplace

  • And other voluntary benefits

Job Summary

The ideal candidate has a proven track record of creating and executing retail strategies in a multi-unit group, is a thoughtful leader who drives brand process and implementation, and is continuously researching innovative ideas and future trends.

A creative and dedicated individual who works well in a collaborative culture with cross-functional teams of passionate professionals dedicated to quality, innovation and hospitality.

Job Description:

Responsible for developing and maintaining the presentation and implementation of the retail and office catering programs to include: concept development, merchandising, small wares, tabletop, beverage and snack programs, and seasonal promotions including but not limited to displays, signage, visuals, styling, metric tracking and budget control. The position reports to the Senior Vice President of Creative Services.

Job Responsibilities

  • Research, develop and implement retail programs to include promotional activities resulting in increased check average, participation and awareness.

  • Develop and implement new core retail innovations and/or seasonal programs.

  • Influence the beverage and snack programs with support from the culinary team.

  • Participate with the Marketing team in creating and developing new promotions.

  • Establish a success metrics model to analyze impact of above programs to business objectives

  • Drive year-over-year retail and office catering sales.

  • Work with the culinary team to implement display, merchandising and operational guidelines for new and existing food programs.

  • Maintain a SOP for each core station along with smallwares order guide.

  • Support in sourcing display vehicles, merchandising fixtures, and service wares.

  • Manage uniform and tabletop programs.

  • Assist in directing all visual planning to include paint and graphics.

  • Hands-on responsibility for set-ups of new units, refreshes and renovations.

  • Participate in the design and construction/renovation process to offer visual and operational insight.

  • Conduct unit audits to assure quality and compliance.

  • Participate in quarterly client meetings.

  • Direct photo shoots at units and manage photo cataloguing system.

  • Coordinate with vendors and track deliveries.

  • Develop and implement merchandising and sales building training for managers and hourly associates.

  • Maintain the sample library: tabletop, trays, uniforms, etc.

  • Create champion network and process.

  • Participate in the pricing initiative and benchmarking.

  • Interface with key support teams including Culinary, Marketing, QA, Finance, Purchasing, Digital, and Business Development with engagement in new business and retention process.


  • Bachelor’s degree required.

  • 3+ years of retail strategy and implementation experience including creative development, project management, financial projections and and metrics reporting for a multi-unit company.

  • A background understanding operations which enables field-friendly and executable development that positively impact guest experience.

  • Base understanding of financial components: revenue, margins, costs and risks.

  • A strategic thinker, detail-oriented, and organized.

  • A strong track record as an implementer who thrives on managing a variety of key initiatives concurrently with the ability to work under pressure.

  • Highly collaborative work style and innovative spirit with experience developing and implementing strategies in a team environment.

  • Excellent written and verbal communication skills.

  • Strong presentation skills and the ability to adjust content across stakeholders from C-suite level to field and frontline associates.

  • High energy, maturity, and leadership with the ability to serve at both the strategic and tactical levels.

  • Ability to balance business priorities with best practices and implementation methodologies.

  • Weekend and travel required.

  • Proficient in Microsoft Office, Word, Excel, PowerPoint and Outlook. Experience in design software preferred.

  • About Compass Group: Achieving leadership in the foodservice industry*

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. /*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)./

Req ID: 299408