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Valley National Bank Retail Seasonal Associate in New York, New York

Retail Seasonal Associate
Hourly
Part-time
Temporary
8 hrs per day
N11

The Retail Seasonal Associate works in the branch assisting clients with
a variety of routine banking transactions and exemplifying Valley's
quality service standards and complying with operational procedures.

Responsibilities include, but are not limited to:

Ability to perform all transactions required by a customer and use
appropriate technology to provide services effectively and
efficiently.

Services customers by processing deposits and withdrawals such as loan
payments, holiday club payments and savings.

Sells money orders and cashiers' checks.

Performs duties related to processing or balancing individual cash box
and the office work as necessary or assigned. Files signature cards and
completing end of the day proof. Maintain and balance a cash box.

Ability to utilize technology such as Teller Scanning Equipment, Cash
Recycling and Cash Dispensing machines and support customers in the use
of Coin Machines.

Responsible for meeting customer expectations, achieving service quality
standards and mystery shop expectations.

Maintains knowledge and compliance with the Bank's Code of Conduct and
all policies and procedures.

Required Skills:

Excellent verbal and written communication.

Excellent interpersonal & customer service skills, attentiveness,
information retention, tact and diplomacy in dealing with both customers
and employees.

Strong analytical, problem solving, and decision-making skills.

Detail oriented, strong organizational skills, and high degree of
accuracy. Ability to handle multiple projects simultaneously.

Ability to interpret a variety of instructions furnished in written,
oral, diagram or scheduled form.

Provides strong Customer Service Skills with the ability to engage
customers in conversation regarding products and services.

The ability to make sound decisions. This may include making on-the-spot
decisions regarding customer transactions; weighing customer
satisfaction issues with the Bank exposure to loss or fraud and the
ability to think through and rationalize decisions.

Proficient computer skills.

Required Experience:

High School Diploma, GED or currently attending high school or
college.

Prior cash handling and/or customer service experience preferred.

Valley National Bank is an Equal Opportunity / Affirmative Action
Employer. All qualified applicants are encouraged to apply, and will be
considered without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran status,
or other legally protected characteristics, and will not be
discriminated against on the basis of disability.

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