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Axis SailPoint L2 SME in New York, New York

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Role and Responsibilities

This position is for SailPoint L2 SME with 2 - 4 years’ experience working with SailPoint, specifically setting up birthright roles, recertifications, certificates, project responsibilities as it relates to automation, BAU queue owner (resolving tickets, identifying trends, finding technical cause of problems). The candidate will work as part of the AXIS BTS team under the direction of the Senior Infrastructure Tower Lead - Messaging and AD. This position will work with AXIS internal and external business partners, IT organization, and multiple outsourcing providers to effectively deliver infrastructure services and operational assurances in this functional area through the planning and management of:

  • Build and maintain productive relationships within AXIS, the Infrastructure Technology Outsourcing (ITO) supplier, and other suppliers to enable the objectives of their towers to be fully realized.

  • Support the achievement of service levels and metrics-based performance in collaboration with the Outsourcing Suppliers

  • Tracking, and oversight of day-to-day operations

  • Promptly respond and resolve inquiries and escalations. Ensure systemic issues are identified and remedial actions are taken to prevent future occurrences.

  • Ensures adherence to enterprise IT policies and procedures

  • Escalations related to incident management and service requests

  • Adherence to AXIS policies, procedures, and technical standards

  • Provide support for IT and Business project activities

  • Performs other duties as assigned

  • Works under supervision with independent judgement including escalations when necessary.

Technology Specific Job Responsibilities:

  • Works under supervision with independent judgement including escalations when necessary.

  • Work outside of regular hours may be required

  • Partner with the product owner and application development teams to provide SDLC support for integrations between SailPoint IdentityNow and the target applications / endpoints using out of the box and custom connectors

  • Develop IdentityNow custom workflows, rules, forms, and reporting

  • Partner with the IRM team to implement and support access certifications

  • Engineer solutions to ensure that IdentityNow performs according to defined business processes, meets defined requirements, and complies with security policies

  • Assist with developing and maintaining technical requirements and documentation

  • Serve as the IdentityNow SME to provide ongoing support of our production IdentityNow environment

  • Support IRM and Business teams by reviewing test plans and resolving defects

  • Perform additional IAM related software development work as needed

  • Generate and implement enhancement ideas aimed at improving processes and procedures related to IAM

  • Implement Service Account management in SP

  • Be able to create and manage roles with membership criteria with businesses

  • Implement and support any additional SailPoint modules that will be added in the future

  • Monitor connection between AD and SailPoint

Qualifications and Education Requirements

  • Bachelor’s degree in Computer Science, Business, IT or related field or equivalent experience

  • 2 - 4 years’ experience in SailPoint, IdentityNow, certificates

  • Ideally the candidate should possess formal training in SailPoint:

  • Intro to IdentityNow

  • Provisioning

  • Password Management

  • Single Sign On

  • Access Certification

  • At least 2 - 3 years or more experience working in an enterprise environment

Relevant technology experience includes:

  • SailPoint, Active Directory, Azure, M365, Certificates

  • Performance monitoring, tuning, reporting, and troubleshooting techniques

Desired Skills

  • Excellent oral and written communications

  • Excellent customer service skills

  • Candidate should possess the following abilities:

  • Manage multiple and competing priorities

  • Identify problems, evaluate alternatives, negotiate, and drive solution implementation

  • Work collaboratively and cooperatively with diverse geographical and cultural groups

  • Establish effective working relationships with staff at all levels, providers, and stakeholders

  • Make timely and effective decisions regarding support operations

  • Understand and align operations and support strategies according to business needs

  • Interpret data and develop effective operating procedures

  • Organize and present information effectively

  • Be proactive and take initiative and follow through

  • Manage multiple projects of varying complexity

  • Define problems, collect data, establish facts, and draw valid conclusions

  • Should be aware of Best Practices for SailPoint

For this position, we expect to offer a base salary in the range of USD 106,000 to USD 139,000 (New York). Expected salary range information for other states and countries available on candidate request. The specific salary offer will be based on an assessment of a variety of factors including the experience of the successful candidate and their work location.

In addition, all employees are eligible for competitive incentive targets, with awards based on overall corporate and individual performance. On top of this, we offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.

Rewarding. Challenging. Meaningful.

We are shaping the direction of Insurance and Reinsurance during a critical and exciting time for the industry.

Whether you are a student approaching graduation or a seasoned professional looking for a new environment, AXIS has the right challenges and career opportunities for you. At AXIS, we value each individual and recognize that attracting and retaining the right people is essential to the success of our company.

We offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.