FactSet Salesforce Administrator(R1179) in New York, New York
The Salesforce.com Administrator will be responsible for day to day oversight of FactSet's Salesforce.com ecosystem, which will include: Object management, configuring Salesforce, analyze business requirements, providing best practice recommendations and implementing functionality for a range of project stakeholders, including custom object creations, advanced workflows, etc. This role will work closely with the rest of the Technology team to ensure consistency across processes and systems that are being followed by the entire business. Additional responsibilities will focus on providing reporting and insight to the Technology leaders, as well as suggesting operational process improvements that will directly improve velocity and throughput.
Within the first six (6) to twelve (12) months, the person in this position is expected to:
Understand systems, processes and the impact to the projects and business objectives
Absorb the nuances of the current in-house CRM systems and how it relates to the new SF org
Handle multiple concurrent assignments with varying priorities and adjust work accordingly to meet deadlines.
Analyze and evaluate business needs and provide technical direction and recommendations
Manage ongoing support requests and administrative needs of users.
Create and manage custom objects, fields, formulas, page layouts.
Develop and maintain validation rules, custom workflow, process builders and flows.
Curate security model (profiles/permissions).
Develop and maintain custom reports and dashboards.
Participate in the integration process with other enterprise systems.
Contribute in Salesforce Seasonal releases - optimize the process and minimize the release impact on other projects.
Strong collaborative experience working as part of a team with engineers, business and admins in building a stable, efficient and scalable system.
Strong understanding of Salesforce data model and able to consume complex data model customization.
Recommend best practices.
Evaluate/recommend suitable third-party applications to integration with Salesforce to meet business needs.
Knowledge of various Salesforce apps and interfacing systems e.g. Sales Cloud, Service Cloud, CPQ, Einstein Analytics, Hubspot, Kapost, Conga etc.
Determine and document business user requirements.
Work with a change management (SDLC) process to develop and implement new applications and updates to existing applications.
Assist in defining, analyzing, and evaluating system requirements to meet business and user needs.
Develop relationships with the internal customer by being proactive, displays a thorough understanding of their business, and provides innovative business solutions
Customer Focused - personally demonstrated that both external and internal customers are a high priority by identifying and responding to their needs in a timely and efficient manner.
Initiative - Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact.
Innovative Thinking - Embraces and champions new ideas and encourages others to do likewise.
Building Organizational Commitment - Demonstrates commitment, loyalty and appreciation for the organization. Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organization are met.
Education and Certifications
Currently possess or actively working towards Advanced level Salesforce Admin certification
3+ Years' experience in Salesforce
1+ Years' experience with Salesforce Lightning
Implementation/configuration experience with Salesforce CPQ and/or Salesforce Billing highly desired
Bachelor's degree or equivalent experience.
Flexibility to meet continuously changing priorities and challenges
Solid communication and interpersonal skills
Ability to drive projects/issues to completion
Experience with SOQL querying, Apex programming language, Visualforce development a plus
Strong overall technical background
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Equal Opportunity Employment Policy
It is the policy of FactSet Research Systems Inc. ("FactSet") to provide equal employment and advancement opportunities to all qualified employees and applicants for employment regardless of their race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, physical or mental disability, genetic information, protected veteran status, pregnancy, military or military reserve obligations, or any other class or status protected by law. This policy applies to all policies and procedures related to recruitment, hiring, training, promotion, compensation, benefits, transfer, discharge, and other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you have questions concerning this policy, please contact the Human Resources department at +1 (203) 810-1000.