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Sprinklr Salesforce Business Analyst in New York, New York

Sprinklr is looking for a seasoned Salesforce Business Analyst to lead and drive our ongoing Salesforce development and growth, while simultaneously supporting the business needs of associated business platforms. You will work with key users from different business groups to understand current business processes and business requirements, identifying areas that have opportunity to be improved and/or streamlined, and designing CRM solutions that meet the business need and are in line with industry best practices. No “brilliant jerks” allowed! We are a team who feed each other’s successes and take shared responsibility for failures.

This position is based in New York City.

About the Role

  • Translate detailed business requirements into implementable features for our development team.

  • Develop a solid understanding of department-specific business processes

  • Update and maintain system documentation and Salesforce best practices

  • Develop and document views, processes, fields, reports, custom objects, page layouts and workflows

  • Support the Salesforce release manager to coordinate proper scoping of requirements and ensure all appropriate tickets are open and required documentation approvals are complete for monthly deployments.

  • Assist with requirements gathering and testing and ensure user stories and test evidence are accurate and complete

  • Assist with Salesforce configuration changes and coordinate changes with development team to be included in Production releases

  • Manage technical debt and platform life cycles for Salesforce and related platforms.

  • Measure and improve the release cycle internally

  • Support and improve associated business systems (BI, services, finance)

About You

  • 5+ years designing and supporting large scale, technically complex solutions on Salesforce and associated platforms in a high-tech/SaaS high-growth environment

  • Previous experience supporting Salesforce CPQ (Steelbrick)

  • Previous experience supporting BI platforms (Domo, Looker, Tableau, etc)

  • Bachelor’s degree in business, IT, or commensurate, demonstrable experience

  • You know the limits of Salesforce, the difference between what CAN be done and what SHOULD be done, and can clearly articulate, with technical accuracy, the difference.

  • Salesforce certifications are a must.

  • Prior experience supporting a sales field of at least 100 sellers.

  • Hands-on experience writing user stories with acceptance criteria

  • Expert knowledge of Google and Atlassian software suites.

  • You are methodical and detail oriented.

  • Once more: you are methodical and detail oriented

    Why You'll Love Sprinklr: We offer a flexible work environment, unlimited vacation, and generous pay and benefits packages. While we have some amazing perks, at the end of the day, Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity. #Sprinklrlife

  • We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences excellent at every touchpoint. This is how we all make the world more socialÑtogether.

  • We invest in our people - Sprinklrites passionately, genuinely care about seeing one another succeed in making an impact on the industry. We pride ourselves on having an honest, open environment and a supportive culture where we can take risks together.

  • We believe in our product - Sprinklr is the most complete enterprise social technology in the world, and we're not just saying thatÑForrester Wave said it for us! As such, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

EEOWe do not just accept differences -- we celebrate it, we support it, and we thrive on it for the benefit of our Sprinklrites, our products and our community. Every human has the potential to be amazing. Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know."