Job Information
USTA Seasonal Suite Servicing Associate in New York, New York
Who We Are
It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships is one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined 'spectacular' and has become a worldwide pop-culture destination. With more than 1 Million on-site visitors, 200 million television viewers worldwide, close to 40 million online visits and more than 2 billion social media engagements in 2024, why not come and enjoy the thrill and excitement of working with our team?
The Role
The Seasonal Premium Servicing Associate supports all functions of the US Open Hospitality suite service and operations team to ensure efficiency and effectiveness and to deliver a world-class client experience at the US Open. This role focuses on the operational support and management of US Open Hospitality luxury suite clients.
Serve as pre tournament logistics point for all US Open Luxury Suite clients
Develop and maintain positive hospitality client and vendor relationships
Assist in on-site US Open suite management and preparation, including liaising with NTC Facility Operational team to ensure suites are painted, dressed and ready for Open for Business
Coordinate the planning and service of US Open luxury suite clients. Tasks may include, but not limited to:
Assist with Suite Planning Guides distribution and follow up (to include transportation, premium upgrades, menu distribution, etc.)
Coordinate the pre-tournament luxury suite merchandise orders and create a distribution system for in tournament
Assist in the aggregation, shipping, tracking and delivery of all Hospitality luxury suite parking assets
Assist with coordinating and tracking outbound shipments on behalf of all suite clients
During the US Open period, assist with the management of the hospitality office and seasonal staff (primarily the Hospitality Client Representatives and suite attendants)
Coordinate Fan Week client communications and servicing
Other projects and duties as assigned by Senior Coordinator, Senior Manager, Hospitality Consultant, and Elevate Sales Team
Start Date: Mid-April
End Date: First week of October
Must be available ev ery day of the US Open (August 24th - September 7th)
Who You Are
Bachelor’s degree from an accredited college or university
Experience in operating at sports team(s) or other live events required
Customer-facing experience preferred
Familiarity with CRM systems preferred (e.g., Salesforce)
Familiarity with Ticketing systems preferred (e.g., Archtics)
Proficiency with G-suite, Excel, Powerpoint, Adobe suite, and Canva preferred
Individual must possess a strong work ethic, a positive attitude, and a professional client-facing demeanor
Excellent organizational and time-management skills
Exceptional written and verbal communication skills
Must have capability to remain calm and focused in a high-pressure, fast-paced environment (US Open)
Demonstrated ability to be a self-starter who can problem solve and handle sensitive client matters with discretion
This position is designated as "hybrid/flex" and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time.
What We Offer
Compensation: This is a non-exept position with an hourly rate of $35.00 per hour.
Uniforms: Employees will be provided with uniforms to ensure a professional and cohesive team appearance.
Daily Meal Allowance: A meal allowance will be loaded onto your credentials during the tournament, allowing you to enjoy meals on-site during your shift.
Exciting Work Environment: Be part of a dynamic team at a world-class venue, contributing to an unforgettable experience for players, staff, and fans.
Come One, Come All We strongly encourage you to apply if you’re interested; all unique backgrounds and experiences welcome!
USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.
Apply Here (https://careers-usopen.icims.com/jobs/4561/seasonal-suite-servicing-associate/job?mode=apply&apply=yes&in_iframe=1&hashed=-336207880)
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Posted Date2 weeks ago(3/11/2025 2:26 PM)
ID2025-4561
CategoryEvent Operations
LocationUS-NY-New York