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Adviser Compliance Associates LLC Senior Application Support Engineer in New York, New York

The Opportunity:

The Sr. Application Support Engineer performs day-to-day technology support team duties with respect to a variety of ACA Technology platforms, including determining issues, troubleshooting, and providing advice for corrective actions. The individual in this position will also assist the Manager, Application Support, in training new ACA application support team members and assuring quality, speediness, and resolutions are delivered to the client.

What you'll do:

Re-create, analyze, troubleshoot, and diagnose incidents

Determine root cause of incidents (e.g., configuration, defect, misuse)

Liaise with other developers and product owners on corrective actions or viable workarounds to resolve incidents

Execute fixes, code enhancements, and optimization, with minimal assistance

Respond to direct and indirect inquiries based on client service level agreements

Execute scheduled or unscheduled tasks relating to operational maintenance and monitoring of technology applications

Perform routine audits of systems for the purpose of preventative maintenance of applications and report on status of systems

Perform call management, including logging, monitoring, updating, prioritizing and resolving calls, emails and indirect inquiries in a timely fashion to ensure the team achieves their SLA goals

To qualify for the role you must have:

Five (5) years of professional experience in C\#.NET and/or C\#.Core

Solid knowledge of web client libraries and frameworks: JavaScript and Angular 2.x

Solid database (MS SQL) development skills

Solid experience supporting applications in shared or virtual environments

Familiarity with SQL DBMS interface and integrated tools

Knowledge of troubleshooting tools and techniques related to networks and systems

In-depth knowledge of stored procedures

General understanding of n-Tier application architecture concepts

General understanding of various IT security concepts as they relate to production environments

Solid working knowledge in all application and in all aspects currently supported by the team

Ideally, you'll also have:

Bachelor's degree - concentration in computer science, information systems, or related field preferred

Experience with performance monitoring tools and analysis preferred

Skills and attributes for success:

Demonstrated professional integrity

Dependable, flexible, and adaptable to new ACA initiatives and changing client needs

Ability to work well in a fast-paced, small-team environment

Ability to work independently, multi-task and prioritize effectively

Ability to establish and maintain effective working relationships with colleagues and clients

Highly motivated and goal oriented; proactive in one's own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks

Dedicated to upholding ACA's high-quality standards and customer service focus

Strong organizational and problem-solving skills with attention to detail

Strong oral and written communication skills

Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet

What working at ACA offers:

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You'll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlphatechnology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

ACA is an equal opportunity employer that values diversity. We conduct our business without regard to actual or perceived age, race, color, religion, disability, caregiver, marital or partnership status, pregnancy (including childbirth, breastfeeding, or related medical conditions), ancestry, national origin and citizenship, sex, gender identity and expression, sexual orientation, sexual and reproductive health decisions, military or veteran status, creed, genetic predisposition, carrier status or any other category protected by federal, state and local law. ACA is firmly committed to a policy of non discrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, recall, transfers, leaves of absence, compensation and all other terms and conditions of employment. Here at ACA, we have created a variety of programs to promote ACA’s culture of inclusivity and work hard to ensure that all of our employees have an equal opportunity to contribute to ACA and feel that ACA is exactly where they belong.