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JPMorgan Chase Senior Design Program Manager in New York, New York

We are looking for an Senior Design Program Manager (DPM) to join our growing Design Ops practice and award-winning digital experience design team.

As part of a team driving transformational change in the products and tools that allow JP Morgan's Corporate and Investment Bank to deliver exceptional experiences to both clients and internal teams, the Associate DPM will play an important role in implementing structure and organization to optimize the design team's delivery, and measure the value and impact of work delivered.

About you

  • You have prior experience in a Design Program Management or Project Management role working with product design teams, managing scopes, timelines and budgets

  • You have a passion for design, people and operational efficiency. You have a successful track record implementing and maintaining processes to improve collaboration, productivity and delivery hand-off

  • You demonstrate an understanding of the end-to-end product design process and agile delivery. You have experience working on projects requiring collaboration with multiple stakeholders including product management and engineering teams

  • You are a design advocate and a design enabler; you look for opportunities to reduce friction in the designer's day, giving them more time to dedicate to their design practice

About the role

  • You will manage one or more design portfolios (dependent on team size / number of workstreams) collaborating closely with DPM/design lead(s) to maintain a view of all project scopes and weekly status including team allocations and resourcing needs

  • You will facilitate communications across the design team and project stakeholders and play a key role in planning and organizing team meetings, workshares and design workshops

  • You will be responsible for tracking and reporting on key design and research metrics

  • You will manage new project intake - working with DPM/design lead to assess scope, strategic priority and resourcing needs, and also participate in annual budget and capacity planning with program sponsors and finance / business management teams

  • You will maintain a pulse on team health and foster a positive team environment that promotes diversity and inclusion

Our Promise to You

  • You'll be a part of a world class design team solving complex business transformation problems and delivering exceptional client-centric experiences

  • You'll have a voice in decision-making and shaping the growth of our DesignOps practice while learning from seasoned team members

  • You'll be a hero to our designers as you promote a positive design-centric culture while driving operational efficiencies that improve how we work

  • You'll participate in ongoing training and professional development to further advance your career

  • You'll earn competitive compensation

About Digital Experience Design

Our growing 200+ Digital Experience Design team (DXD) includes UX and visual designers, service designers, researchers and creative technologists spread across 6 global locations. As a team, we partner with business, product, and technology stakeholders across the Corporate & Investment Bank (CIB) to design products and services that drive engagement, increase client satisfaction and delight end users.

Learn more about us at

We Value Diversity

We value the unique skills of every person on our team, and we are building an organization that thrives on diversity. We encourage professional growth and career development. If you're looking to build your career as part of a global Digital Experience Design team tackling big challenges that impact people and companies all around the world, we want to meet you. Apply today, and put your passion for experience design to work with us.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans