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Planned Parenthood of Greater New York Senior Director, Clinical Practice Operations in New York, New York

At Planned Parenthood of Greater New York (PPGNY), our greatest strengths are the employees who empower every individual with the information, resources, and care they need to live happy, healthy lives.

Picture yourself here: We are a team of trusted health care providers, educators, and fierce advocates committed to advancing equity and improving health outcomes in communities that face systemic barriers to quality, innovative sexual and reproductive health services -- including birth control, pregnancy testing, emergency contraception, cancer screenings, STI testing and treatment, HIV testing and prevention, transgender hormone therapy, wellness exams, crisis counseling, and financial counseling. PPGNY also proudly provides compassionate, nonjudgmental abortion services.

When you join PPGNY as the Senior Director, Clinical Practice Operations you will serve as an affiliate-wide leader focused on the successful management of multiple clinical programs in abortion, sexual and reproductive healthcare. This position will work across teams to directly oversee pharmacy and lab operations, in collaboration with the Medical Leadership Team. The Senior Director is responsible for ensuring adherence to PPFA Medical Standards and Guidelines, ARMS Recommendations, and state and federal regulatory agencies. This position works in collaboration with other PPGNY Departments to ensure programs and services are implemented at the highest standards and patients receive the highest level of quality care.

The Senior Director, Clinical Practice Operations is required to make routine visits to all health centers to ensure operational excellence and is a member of the Health Center Operations Leadership Team. This position is responsible for developing and maintaining policies and procedures, and managing contracts and consultants that support clinical operations. This position is responsible for coaching, mentoring, and training in assigned practice areas. This position reports directly to the Senior VP of Operations.

DUTIES AND RESPONSIBILITIES

  • Provides key support, oversight, and implementation support for pharmacy and lab operational workflows, manuals, regulatory requirements and program enhancements, and reporting requirements.

  • Maintains full knowledge of current clinical operations and impact analysis of planned changes for implementation and standardization.

  • Oversees development and implementation of the Pharmacy and Lab Manuals, including inventory control, medication management, controlled substance ordering and reconciliation in collaboration with the Pharmacy and Lab Director. Ensures compliance with all regulatory agencies.

  • Oversees lab and pharmacy audit schedules with consultants, reviews findings to ensure compliance and address variances.

  • Participates in creation, implementation, and monitoring of RQM plan for key areas.

  • Responsible for development and implementation of the Health Center Operations Manual and policies and procedures for areas of responsibility.

  • Ensures staff have proper training and support to ensure excellent patient care. Includes planning Didactics and other training, and completion of mandatory training in accordance with expected timelines.

  • Responsible for EPIC workflows, training, and system improvements for pharmacy and lab operations. Participates in EPIC Core Team.

  • Prepares required reports to PPFA, NYSDOH, and other regulatory/accreditation/funding agencies as needed. Participates in meetings related to pharmacy and lab compliance.

  • Monitors operations budget and works in collaboration with Clinical Operations and Finance and Revenue Cycle staff to ensure adherence to policies and procedures. Includes reviewing General Ledger on monthly basis and identification and resolution of budget variance for assigned areas of responsibility.

  • Participates in developing, implementing, and monitoring contracts with vendors. Ensures all vendors and contractors meet deliverables. Includes oversight and management of all pharmacy and lab consultants and vendors.

  • Ensures adherence to Medical Standards & Guidelines, NYS Health Department and PPFA guidelines for all services. Works in conjunction with Risk & Compliance and Patient Safety & Quality to implement and monitor policies and procedures including serving as a committee member focusing on patient safety and quality, compliance in assigned areas.

  • Responsible for ensuring compliance with rules and regulations that impact operations, including participation in audits and the development and implementation of Corrective Action Plans.

  • In partnership with SVP, strengthen the internal culture of data and accountability with the centering and application of a race equity lens in all programs, services, and performance management.

  • Serves as representative and functional lead for Clinical Operations at meetings across all agency departments.

  • Participates in ongoing professional development opportunities as they relate to PPGNY role and duties.

  • Other duties as assigned.

CORE COMPETENCIES

  • Mission: A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice.

  • Equity values and competencies: A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.

  • Equity values and competencies: Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin and ability; and to reflect on one’s personal identity with humility.

  • Change Management: Skill in building, leading and facilitating collaborative multi-disciplinary teams to move the organization to new levels of excellence within a framework of continuous improvement.

REQUIRED SKILLS/ABILITIES:

  • Excellent oral and written communication skills.

  • Thorough understanding of Federal, State, local and PPFA requirements regarding best practice in clinical quality standards and requirements.

  • Strong data analytical skills

  • Demonstrated understanding of quality improvement processes

  • Strong interpersonal and coaching skills including leadership skills and the ability to interact with and communicate with staff diplomatically and respectfully

  • Commitment to a team approach with a visible willingness to assist patients and fellow staff members

  • Strong organizational skills and ability to multi-task

  • Able to think strategically about plans for improving current or implementing new clinical services

  • Able to design, implement, evaluate, and improve existing and new clinical services and clinical programs.

  • Able to manage and motivate clinical staff and develop a thorough understanding of applicable regulations and patient care processes in all centers

  • Willing to expand job-related knowledge and skills and attend training if necessary

  • Ability to establish and maintain effective working relationships with other staff, volunteers, board members, donors, patients and vendors.

  • Proficiency in Excel, Word, and Microsoft Outlook systems.

REQUIRED QUALIFICATIONS

  • NYS licensed Advanced Practice Clinician (Physician Assistant, Nurse Practitioner) or master’s degree in healthcare administration, and/or a similar field of study with progressive years of work experience in clinical operations in a healthcare setting at a leadership level with 5+ years of progressive work experience in administration.

  • Work experience in an ambulatory care, hospital or similar environment licensed by New York State Department of Health Article 28.

  • Previous experience at a Planned Parenthood or other sexual and reproductive healthcare experience preferred.

  • Management of 10+ professional level clinical and non-clinical direct reports in a complex, multi-location environment, including performance management, training and development. Experience with unionized employees is helpful.

  • Work experience with Pharmacy and Lab management and regulatory compliance in a health care setting.

  • Extensive travel, >25%, to all assigned health care centers and to other regions as necessary.

  • Flexibility and responsiveness required as necessary to emergent issues requiring attention on evenings, weekends, holidays.

PPGNY's benefits package includes:

Generous PTO and holiday schedule

Medical, dental and vision coverage options for you and eligible dependents

FSA, HSA, Commuter pre-tax reimbursement funds

Short and Long Term Disability, Free Basic Life and AD&D

401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

All positions at PPGNY require:

Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our 28 health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically-accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.

At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.

PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.

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