New York Seasonal Jobs

Job Information

EPAM Systems, Inc. Senior Director, Digital Engagement (Luxury Retail) in New York, New York

Senior Director, Digital Engagement (Luxury Retail) New York, NY, USA

  • hot

  • Senior Director, Digital Engagement (Luxury Retail) DescriptionJob #: 68304

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


You are strategic, resilient, engaging with people, and a natural self-starter. You have a passion for solving complex problems and driving digital solutions. You are an Ideal Team Player exhibiting the three essential virtues of being Hungry, Humble, and Smart. If this sounds like you, this could be the perfect opportunity to join EPAM as a Director, Digital Engagement. Scroll down to learn more about the position’s responsibilities and requirements.

Req. #262438852


What You’ll Do

  • Digital Consulting / Client Leadership:

  • Serve as an expert digital consultant leading Digital CX Business Transformation initiatives and producing relevant deliverables

  • Stay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects clients’ business and initiatives

  • Be a thought-leader, evangelize and drive collaborative, user-centered approaches to defining and solving problems

  • Align with EPAM Account Managers and Senior Leadership to co-develop / support account plans and strategies for delivery, growth, and client satisfaction

  • Serve as the digital engagement lead, responsible for digital strategies and program/product roadmaps, and work directly with client product and/or IT teams to position the engagement and EPAM for success

  • Understand the intersection between technology, customers, and business

  • Digital Solution Delivery:

  • Responsible for shaping digital CX solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase

  • Understand the full end-end product cycle, from product vision/strategy, user experience design through development and release. Working closely with project/program management to ensure successful delivery through an integrated delivery model

  • Orchestrate digital/business transformation and product solutions, teams, strategic roadmaps, data-driven experience design, platform implementation, and continuous improvement/optimization programs

  • Relationship Management:

  • Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio

  • Develop effective relationships with key internal executives, BU heads, Account Managers, Solution SME’s, Sales and Delivery Leaders

  • Drive Growth:

  • Drive digital revenue within the client / account portfolio by identifying opportunities and influence / sell-in EPAM CX services

  • Align with EPAM BU’s goals and objectives, support company financial goals by achieving digital revenue targets

  • Support sales / pre-sales activities by assessing digital opportunities, responding to RFP’s, creating proposals and presentations, establishing relationships with clients and prospective clients, and helping to close / sign new deals

  • Your performance scorecard will include:

  • Impact on Client Value and Business Growth – achieve target revenue goals

  • Impact on Operating the Business – achieve target billable utilization and account margin

  • Impact on Our People and Team(s) - contribute to EPAM and Digital Practice people initiatives


  • 10+ years of demonstrated success in developing and growing client relationships and leading teams delivering end-to-end solutions

  • Knowledge of technical platforms, business models, subject matter, and trends – with a focus on digital

  • Strong problem solver and creative thinker with gravitas

  • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team

  • Experience managing and monitoring performance metrics across large scale accounts and account portfolios

  • Exceptional leadership/management skills and superb oral and written communication, with seasoned presentation skills

  • Strong digital knowledge or experience with particular emphasis on strategy, consulting, team management and product development

  • Strong interpersonal and communication skills

  • Track record of leading teams

  • Proven ability to manage client engagements under high stress to successful completion

  • Sound business acumen; strategic skills; common sense

  • Effectively manages up and down

  • Strong negotiation skills

  • Bachelor’s degree or higher

  • Must have experience with retail, ecommerce or CPG

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)

  • Health Savings Account

  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

  • Short-Term and Long-Term Disability (Company Provided)

  • Life and AD&D Insurance (Company Provided)

  • Employee Assistance Program

  • Unlimited access to LinkedIn learning solutions

  • Matched 401(k) Retirement Savings Plan

  • Paid Time Off

  • Legal Plan and Identity Theft Protection

  • Accident Insurance

  • Employee Discounts

  • Pet Insurance


  • Depending on the position, EPAM employees may need to work at a client worksite or an EPAM office. To protect employees and help communities fight the COVID-19 pandemic, vaccination is required to visit a EPAM office in the US, and many of our clients have similar policies in place. Due to this, a COVID-19 vaccination may be necessary and when applicable, specific details will be discussed during the interview process which may include providing proof of vaccination. For candidates with exceptional circumstances that prevent them from getting the COVID-19 vaccine, we will offer alternative reasonable accommodation, where possible, which should be coordinated by your recruiter and discussed directly with an HR Representative

EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.