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Capital One Services, LLC Senior Director, Digital Product Management - Consumer Bank in New York, New York

Job ID: R77527

114 5th Ave (22114), United States of America, New York, New York

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Director, Digital Product Management - Consumer Bank

The Senior Director, Product Management - Consumer Bank is to promote the transformation of Capital One's traditional consumer banking enterprise to a best in class digital customer experience. In this role, you'll be central to determining our vision and strategy for digital products that deeply impact the lives and financial freedom of our consumer bank customers.

As a transformational leader, you will inspire and empower a team of talented and diverse product managers who are grounded in the tenets of Agile development, as well as an extended team of engineers and designers. This team will envision, develop and promote industry-leading, market-defining, digital products that are derived from a combination of a deep understanding of consumer data, existing and emerging digital payment platforms, and human centered design.

The Person
The successful candidate will be a seasoned product leader with passion for transformation. He/she will consider it a personal passion to stay current on industry trends and leading technologies and have a burning desire to bring about change. Ideally this individual will have experience within a mid-sized to larger company, within organizations that are heavily digitally and consumer focused. He/she will have transformation experience, taking legacy infrastructure systems and moving them to the cloud (public or private). This individual will have come from a company that has adopted a strong agile culture and has experience in cloud technologies as well as a good working knowledge of Design Thinking. This person will have a proven track record of being able to identify top talent and inspire and manage through change. He/she will also have a proven ability to operate effectively in a complex, and evolving environment. He or she will have a demonstrated ability to develop a vision, drive and manage the execution of that vision, and deliver top-tier results. The successful candidate will exhibit excellent leadership skills to leverage the capabilities of peers, business partners, and associates, and should possess the confidence and poise to influence the executive leadership team and various internal stakeholders. Strong business judgment, strategic orientation and communication skills are essential. Similarly, important are an attention to detail, good team dynamics, and an ability to work independently as needed.

Specific candidate competencies include, but are not limited to:

Exceptional leadership skills, marked by poise, positive influence, and the ability to drive change
Results orientation; ability to remove obstacles and hold people accountable for achieving challenging business results
Intellectually curious; interested in understanding and experimenting with new leading-edge technologies
Ability to establish credibility with, as well as motivate and mentor, highly accomplished product managers, engineers and designers
Demonstrated ability to employ judgment and experience to make rapid and complex decisions
Highly developed interpersonal, presentation, and communication skills (written and verbal)
A management style that is collaborative, energetic, results-oriented, and innovative
Strong team builder and leader. Well-honed coaching skills with the ability and a passion to create an inclusive environment.

Basic Qualifications
Bachelor's degree
At least 5 years of digital product management experience
At least 3 years of people management experience

Preferred Qualifications
Master's Degree in Computer Science, Engineering, or Business
At least 10 years of experience in digital product management with experience in Design Thinking and a modern agile environment
Experience in and thorough understanding of the digital payments landscape
Strong track record of leading high performing teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.