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Adviser Compliance Associates LLC Senior IT Support Specialist in New York, New York


The Opportunity: As a Senior IT Support Specialist you will have direct accountability for the administration and support of one or more of ACA Compliance Group's internal technologies, applications and/or processes. The individual in this position is also responsible for providing internal IT helpdesk support by troubleshooting and resolving hardware, software, peripheral equipment, and network problems for users throughout ACA and assist with maintenance of ACA's IT infrastructure (and supporting documentation).

What you'll do:

Technical Support - Perform installations, repairs, and preventative maintenance on user computers; Troubleshoot end user hardware/software issues, printers/scanners/copiers, telephone/PDA/BlackBerry/iPhone equipment, and any other peripherals; Maintain records of reported hardware/software issues and remedial action taken

User Support - Assist with developing internal training materials and procedures, and/or training employees in the proper use of hardware/software; Create instructions for hardware/software enhancements to be distributed to employees; Organize systems trainings for local and remote employees

Computer Systems Maintenance - Perform system upgrades as necessary for hardware/software related components; Perform light administrative duties on network servers; Monitor backup procedures and perform occasional recoveries to ensure backup integrity; Refer major hardware/software problems or defective products to vendors for service

Supervise, train, evaluate, oversee, and provide feedback to junior colleagues

Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives

To qualify for the role you must have:

Bachelor's Degree preferred - major or concentration in CS / MIS; Technical
Certifications a plus

Minimum of 2 years of substantial experience installing, troubleshooting, configuring, updating and maintaining Windows environments

Skills and attributes for success:

Experience in Tier 1 and 2 technical support

Extensive knowledge of and experience with Windows 7 and MS Office 2010/2013 deployment, configuration, and administration, desktop printer/scanner/copier support, PDAs, BlackBerries, iPhones/Androids and other supported wireless devices and peripherals

Highly motivated and goal oriented; proactive in one's own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks

Dedicated to upholding ACA's high quality standards and customer service focus

Strong organizational and problem-solving skills with attention to detail

Strong oral and written communication skills

What working at ACA offers:

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment.You'll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlphatechnology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

ACA is an equal opportunity employer that values diversity. We conduct our business without regard to actual or perceived age, race, color, religion, disability, caregiver, marital or partnership status, pregnancy (including childbirth, breastfeeding, or related medical conditions), ancestry, national origin and citizenship, sex, gender identity and expression, sexual orientation, sexual and reproductive health decisions, military or veteran status, creed, genetic predisposition, carrier status or any other category protected by federal, state and local law. ACA is firmly committed to a policy of non discrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, recall, transfers, leaves of absence, compensation and all other terms and conditions of employment. Here at ACA, we have created a variety of programs to promote ACA’s culture of inclusivity and work hard to ensure that all of our employees have an equal opportunity to contribute to ACA and feel that ACA is exactly where they belong.