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Spring Fertility Senior IT Support Technician in New York, New York

Spring is Here: A New Season of Fertility Care!

We are proud to do things a little differently at Spring Fertility. We have helped create thousands of growing families and have supported just as many women in freezing their eggs to preserve their future fertility.

From our unique lab technologies to programs that demonstrate confidence in our results, Spring is unique and so are you! We empower our patients to achieve their goals and we are looking for top talent to stand behind that mission.

We just opened our doors to our Bryant Park Office in NYC!

We are looking for a Lead IT Technician that will take the lead on supporting our growing team in New York. This is a full time non-exempt hourly position which requires an early start time as well as occasional weekend/after-hour on-call support.

Job Responsibilities

The Senior IT Support Technician is responsible for proactively and reactively handling the technology needs and requirements of Doctors, Nurses, Medical Assistants and Finance/Administrative departments. This position mandates a high level of interaction and engagement with senior executives, doctors, and a growing staff base, working in a fast-paced and dynamic organization. The role requires on call support coverage and is responsible for all technology support; including but not limited to, installation, configuration, and troubleshooting of a wide range of technologies including desktops, laptops, audio/video, mobile devices, Meraki networking, cloud technologies and specific medical-related devices and applications.


  • In accordance with state law, Spring Fertility requires all on-site (or remote employees who come on-site) to be vaccinated for COVID-19. To be considered for employment opportunities at Spring Fertility, candidates must be fully vaccinated (including a booster if eligible) by potential start date. If not eligible to be boosted at this present time, it will be required when you meet eligibility should you be offered a position at Spring. Exceptions will be made for candidates who are not able to be vaccinated due to medical or religious reasons under federal, state, and local laws

  • Bachelor's degree

  • Strong service delivery focus and customer management skills

  • Experience of Windows 10, Windows networking fundamentals, Laptops/Tablets, Excel, Outlook, Office 365 environment (Exchange, OneDrive/SharePoint, Teams etc.)

  • Experience of Active Directory (on-prem and Azure), Endpoint Manager, Security/Compliance/DLP/Information Protection Admin Centers.

  • Experience administering and configuring systems such as Meraki firewalls/switches/WAPS, Citrix, RingCentral.

  • Solid and broad ‘generalist’ technical background that includes desktop support, systems, infrastructure, networking, and cloud technologies.

  • PC hardware and software troubleshooting skills and experience.

  • Action and closure oriented; results driven, ability to define and implement solutions.

  • Ability to work independently, to manage competing priorities and to actively participate as part of a team

  • Excellent skills/abilities in: organization, planning, multi-tasking, flexibility.

  • High level of professionalism and business acumen.

  • Great written and verbal communication skills.

  • Demonstrate conflict and situation management skills.

Desired But Not Required

  • PowerShell scripting experience

  • IT certifications such as Microsoft, Meraki etc.

  • Exposure to IT security related technologies and services.

  • Professional IT work experience in the medical industry


Investing in you today

  • Competitive Medical, Dental, and Vision Plans

  • Paid Time Off to enjoy “you” time!

  • Career development and cross-training opportunities

  • On-site Snacks, snacks and more snacks! Let’s face it everyone loves snacks!

Investing in your future

  • 401k Match

  • Fertility Benefits Program

  • Paid Life and Disability Insurance

  • Career progression with a fast-growing company

Visit our Careers Page to learn more about us!