Salesforce.com, Inc Senior Manager/Director Practice Lead in New York, New York
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Mulesoft - Customer Success Group
The Senior Manager/Director Practice Lead in the Technical Services Practice will be accountable for hiring, methodology development, practice building, and operations.
Reporting directly to the Senior Director, Theater Practice Lead you will be truly passionate about "getting your hands dirty" and delivering meaningful, lasting customer business outcomes. You will embody a thought leadership and evangelist mentality to help our customers see the enormous value in our talent and methodologies our Services team brings to them. At the same time, you will continue building our world class consulting team through recruiting efforts, and advise on consulting career development areas.
You will be a key member of the leadership team in the Technical Services Practice (TSP) for MuleSoft. Collaboration and alignment across other operating units (OU) leaders and Product teams will be integral to your success.
Goals for your first three months:
Internalize MuleSoft’s outcome-based sales and delivery methodology.
Represent as-needed services in the broader cross-functional plan.
Learn about key strategic customers for the AMER theater practice and the typical use cases implemented by the Services team
Establish and start executing a hiring strategy to grow the team.
Execute on the TSP business plan, driving accountability within and across functions
Actively participate in success execution as a mentor, coach and executive sponsor
Drive successful delivery of engagements as measured by customer satisfaction (CSAT) score
Refine consultant career paths and advise an inherited large team of seasoned constants on their growth trajectory
Collaborate with Customer Success to increase adoption by building on successful Services implementations
Collaborate with other teams to transform and drive to the next level the outcome-based delivery methodology
Develop a fine balance by matching staffing needs with resources skill sets and aspirations
Harvest lessons learned and ensure that best practices are documented and shared within and beyond the team while also contributing to methodology and other areas of the practice
Interface with partners, providing feedback on their capabilities to help build the ecosystem.
Assist with Practice Development initiatives and collaborate with other OU Practice Leads to successfully execute the initiatives
What you’ll need to be successful:
A strategic business leader that understands the importance of leading by example, and being a player and a coach
Extremely collaborative and has ability to gain trust across internal and external functional leaders
An experienced Professional Services leader and a subject matter expert in growing a practice.
Proven consulting background in a top tier system integrator firm or high growth enterprise software vendor
Experienced in managing a team consisting of experienced individuals and ability to build a trusted relationship
Prior hands-on consulting experience in the integration or middleware space preferred
Embodies operational excellence when it utilization and revenue forecasts
Ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alike
Foresight to anticipate approaching growing pains and wisdom to build your own vision for what this role should evolve into as MuleSoft experiences explosive growth
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
- Salesforce.com, Inc Jobs