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Shutterstock Senior Product Designer in New York, New York

About the opportunity
At the heart of the product culture at Shutterstock, we are creatives that take pride in serving creatives. We get to do real user experience design here and believe in a collaborative working style where designers, product managers, and engineers work together to experiment and riff off each other's curiosity. Our rapidly growing global team of diverse and talented designers are made up of fun and caring people who bring unique skill sets, perspectives, and personalities to a product team that respects autonomy and advocates for our customers.What we need
Shutterstock is on an amazing journey to pursue our vision beyond that of stock photography, video, and audio. We are rethinking our contributor experience and platform to allow our customers to better manage, publish, distribute and measure the performance of their creative portfolio supported by bleeding edge technology and AI capabilities.

We need help to build out the best SaaS experience by understanding who our customers are, how they use our products, how to make the experience valuable, and win their hearts and minds. This requires a designer that has significant experience in SaaS optimization in order to elevate the user experience so customers can upload and manage their portfolio more efficiently and drive fidelity by creating a one-stop shop. This person should be self-sufficient and use relationships with teams across the company to research and execute concepts, manage timelines and expectations, and ensure a smooth roll out.
The day to day

Lead the design of new initiatives integrated with data science and AI that will improve and optimize our ecommerce platform.

Research, synthesize, prototype, polish, document, deliver, test, rinse and repeat. Bottom line: You will get to put your favorite tools and processes to work here.

Work hand in hand with Product to identify new opportunities, run experiments, and ensure we deliver value to our users.

Join the engineering team in grooming meetings to hand-off designs. Then expect to keep the conversation going in slack, morning stand-up, and quick meetings to discuss concerns, give quality assurance feedback, or ask questions.

Run workshops where design, product, and engineering teams will collaborate to clarify or come up with solutions together. Who doesn't love a good design session?

Leverage analytics to inform design decisions and actively engage in end-to-end discovery and design processes, from research and concept ideation to final high-fidelity visual designs

Actively engage in collaborative sessions that shape decisions and plan with product, marketing, engineering, research, sales, customer care, and sales.

Extensively post GIFs and emojis throughout Slack channels.
What does the first six months look like?

Partner with a UX Researcher and a Product Manager, to run generative research sessions. Assist the UX Researcher to make personas that will guide the vision of the products, its features, and help bring empathy to the larger team.

Take the lead on creating experience maps for each persona. Then collaborate with a Product Manager to map opportunities along the journeys.

Own the overall experience for the product. Part of the ongoing process is to collaborate with a UX Researcher and Product Manager to review the analytics and user feedback to measure the success and to see where there needs to be tweaks.

Maintain an ongoing comparative research of the competitive landscape.
What you bring to the role

You are fluent in ecommerce and have a strong understanding of what conversion and retention best practices are all about.

You have at least five years of professional experience crafting across a range of products, services, workflows and user flows.

You are a proactive self-starter, comfortable with taking what is ambiguous and making it tangible by leveraging design thinking techniques like sense making and prototyping.

You'll have a strong portfolio that showcases your work, provides details of your role on projects, and shows examples of systems thinking and functional designs that you have developed from start to finish.(see )
Why Shutterstock?
For the same reason your future co-workers enjoy working at the company!

The user experience that you create has a direct impact on designers across the globe. Your projects will launch; and in realistic timelines. You will have room to influence teams across the organization and have an expert voice in product decisions.

Management and leadership care personally. They prioritize growth and planning your career path with your goals and passions in mind. The team of leaders will help fine tune your presentations and ask the right questions to get feedback that is essential to keeping projects on track. They offer veteran advice and feedback when you could use a little help on that project roadblock.

We value your 'Me time.' We have meeting free Wednesday afternoons and half day summer Fridays. As a design team, we value 'We time.' We like to connect, share stories, critique work, vibe off each other, and spend time building relationships.

Flexibility to work between home and office with everything you need to be successful in both.

Extensive benefits package including a fitness benefit and employee assistance program.

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Shutterstock Principles
We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.

Equal Opportunity Employer, M/F/D/V

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