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ViacomCBS Senior Product Manager, Video Infrastructure and Operations in New York, New York

CBS Television Network is one of America's flagship television network brands built around three premier programming divisions: CBS Entertainment, CBS News and CBS Sports. CBS was established in 1928, when founder William Paley purchased 16 independent radio stations and christened them the Columbia Broadcasting system.

Location: Remote | Fort Lauderdale or New York City Preferred but not limited to

About Us

Truly premium content. At true scale. CBS Interactive is the premier online content network for information and online operations of CBS Corporation and some of the top native digital brands in the entertainment industry. Our brands dive deep into the things people care about across entertainment, news, business, and sports. With over 1 billion users visiting our properties every quarter, we are a global top 10 web property and one of the largest premium content networks online.

Check us out on The Muse to get an inside look into #LifeAtCBSi through employee testimonials, office photos, and company updates.

One of the most prominent premium US sports properties, CBS Sports is seeking a talented Senior Product Manager to guide our video infrastructure team working in close partnership with our OTT & SmartTV app development team. Just like a multi-tooled athlete, you must cover multiple areas with your overarching skill set that showcases iterative improvement throughout each season. Michael Jordan did not reach the Hall of Fame day 1, but the daily work routine over a 15-year career got him there. Are you ready to put in the work?

Our ideal Product Owner is not afraid to roll up their sleeves and get their hands dirty. You understand what it takes to work with stakeholders to build products that keep users coming back for more. The 12-month national sports league calendar is constantly on your mind. You eat, sleep, and breathe the CBS Sports live event calendar for all the events offered across our platforms. You are immersed in the sports video streaming landscape, understanding the features that lead to best-in-class live event viewing. Remotes for FireTV, Roku, and AppleTV are always within reach. You are more agile than a yogi, more cross-functional than a Swiss Army Knife, more passionate than a telenovela. Your maker personality leads you to obsess over details until you get a product just right. You inspire your team and co-workers while pushing the limits to deliver excellence. You love the idea of working on a distributed team of ninjas to create new initiatives while hitting your goals on key metrics.

You will be responsible for managing and leading video operations. You will maintain the operating cadence across professional sports seasons while partnering in the product strategy for video over the next five years that increases our video inventory, optimizes our live event player, drives retention in the first 30 days of install, and creates a sustainable management system to run 30 live games per day regardless of sport type. The four-quarter roadmap will always be one click away while you maintain daily operation priorities. Releases will correlate to our core live event calendar in UEFA Champions League, SerieA, National Women's Soccer League, NFL, College Football, College Basketball, and Masters coverage.

You will be an active leader in bi-weekly sprint cycles while managing the following areas of business:

  • Help craft and evangelize the overall CBS Sports product vision, while tactically executing the product backlog for video ops and infrastructure.

  • Define Objectives & Key Results to be achieved for your product area. Develop key customer metrics for optimizing products for the desired outcome.

  • Identify and document product requirements for features and functionality, and lead the product development lifecycle and engineering. You should have enough technical proficiency to identify dependencies on other teams and work with them to align roadmaps.

  • Define internal CBS customer personas who rely on the video content management system as part of their core responsibilities.

  • Always conscious of the Paramount+ roadmap as it pertains to the core value proposition for sports'' users. Using this knowledge to implement feature parity across the CBS sports apps and support in areas Paramount+ cannot.

  • Manage requests across multiple internal stakeholder groups and synthesize them into one cohesive backlog that delivers the highest return on investment across the groups.

  • Champion CBS Sports customers and advocate for our users across all stakeholder groups to support data, research, & business insights. Partner with CBS Market Research and Customer Service to monitor the pulse of our core loyalists, Paramount+ subscribers, and authenticated cable users.

  • Partner with marketing and programming to ensure the best live events are optimally advertised across experiences.

  • Champion CBS HQ programming needs with detailed requirements for organization management of long & short-form content.

  • Work across ViacomCBS advocating for more sports video content across our house of brands that add depth to our league experiences.

  • Articulate the authentication, registration, and identity system strategy for Connected TV apps based on audience insights, optimization opportunities, and input from key stakeholders.

  • Develop a Sports portfolio-level vision with cross-functional leaders, and define the standards of how various aspects of user authentication, such as session management, user profile creation, cable auth, Paramount+ auth, customer onboarding, and messaging, will be implemented.

  • Regularly conduct a competitive analysis to devise new initiatives and product strategies improving our market position. Partner with design to bring industry-leading design patterns

  • Drive activation into Paramount+ subscriptions with constant A/B testing and alignment with the Paramount+ product growth team.

  • Be in a constant state of performance evaluation and optimization in the home & league pages.

Is this you?

You dissect features like Mahomes shreds the secondary. Evaluate trade-offs like Kershaw throws a change-up to set up the fastball. Debug issues like Lebron handles the high expectations of Los Angeles. Leverage strong critical thinking skills to create logical structures for your team. While doing all of this, you can keep your eye on the long term, high impact goals. You know strong relationships are core to launching world-class products.

What You Bring

  • 4+ years of Product Management experience

  • 2+ years working on Content Management (CMS) systems, particularly with a video focus

  • A focus on UX/UI and an understanding that good user experience can result in more accurate information entered into systems more efficiently

  • Customer Empathy - The ability to predict future pain points in the system before they arise.

  • An ability to understand user-facing product features, and understand how they will translate into technical features and requirements operated by the CMS

  • Ability to work well with internal teams, including developers, engineers, architects, quality assurance, and operations. Ensure requirements are fully understood and that implementation plans match expectations.

  • Define success criteria for testing and product acceptance.

  • Strong beliefs, loosely held; with a willingness to defend your product decisions yet also have your opinion changed.

  • You have the ability to communicate product decisions clearly and effectively across all functions and levels.

  • Desire or experience collaborating, iterating, and testing with Design and Engineering to discover the solutions that exceed user expectations.

  • Experience working with APIs

  • Strong experience analyzing data to generate product hypotheses.

The Team

CBS Sports has a nimble product team distributed across NYC, Kansas City, Cameron Park, Nashville, and Fort Lauderdale. We span multiple brands under the CBS Sports umbrella, including Max Preps, 24/7 Sports, Sportsline, Sports HQ & Fantasy. We believe product is the linchpin across all departments uniting the team and translating departmental nomenclature into one universal language that bonds our groups together. User research is at the center of everything we push and work tirelessly to improve our understanding of CBS Sports users continually.

Sport is entertaining, passionate, fun and exciting. We try to emulate the same experience in our office culture.

Couple of exciting things were working on:

  • Redesign of CBS Sports iOS and Android Apps.

  • Data-rich sports game tracker and scoreboard experiences harnessing data visualization.

  • Personalized sports video tools.

  • Partnerships with Apple, Google, Roku, and Amazon on large-scale projects. Shh!

  • A fresh take on Pickem games related to gambling and fantasy.

The team does not stop there! We are part of the larger ViacomCBS family that extends across CBS News, Entertainment, Nickelodeon, MTV, CMT, PlutoTV, BET, Showtime, plus many more exciting brands. We meet regularly, exchange ideas, discuss industry-wide challenges and take part in company-wide hack-days/design-days. This extended family allows for endless growth opportunities both within the company and the broader product community. We want all CBS product managers to be industry leaders and will support speaking opportunities, workshops, and company-organized meetups.

Our Culture

We pride ourselves on being a great place to work. Whether thats team social events within the sports group (company sporting events, after work meetups) or the wider CBS family with monthly company events (the last one was a pride celebration), endless cold brew, keeping it healthy with fresh fruit, but indulging on free bagels in the office on Friday, popcorn Wednesdays, movie screenings, office hangout every Third Thursday! Furthermore, we offer fantastic benefits from weeklong winter breaks, to paid-time-off, summer Fridays, tuition assistance, wellness programs, and even perks for your four-legged friends.

All candidates must successfully complete a background check prior to starting employment at CBS Interactive. CBS Interactive is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or status as a veteran. CBS Interactive complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

ViacomCBS is an equal opportunity employer (EOE) including disability/vet.

At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access. https://www.viacomcbs.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to viacomaccommodations@viacom.com. Only messages left for this purpose will be returned.

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