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Amazon Web Services Senior Technical Program Manager - Amazon Connect (AWS) in New York, New York


The Amazon Connect team is looking for a seasoned Technical Program Manager to help us represent and drive development of a new set of features that addresses our enterprise customers’ needs. We can’t talk about specifics just yet, but the things we are working on are in response to loud and clear feedback from customers about the daily pain points their workers deal with. Leveraging AWS’ scale, reliability, flexibility, and ease of use, we will offer customers an easy to manage and cost effective solution that solves many of their pain points. We are working hard to define and build an early version of these features and launch it for customers as quickly as possible to get feedback and iterate.

We are looking for a highly effective Senior Technical Program Manager that can lead a team to quickly design and deliver systems while maintaining a constant customer focus.

The Technical Program Manager for this team needs a sound understanding of the fundamentals of communications and practical experience building large-scale distributed systems. If you become the Senior Technical Program Manager, you will work with design, technical, and business leaders to set strategy and define the product. You will drive, track, and report the development effort to leadership and partners. You will define the engagement model and manage internal/external dependencies and relationships. You will be key leader responsible for delivering the distributed systems and analytics that will enable AWS to continue changing the software industry by delivering more capabilities to more customers.

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.


· 7+ years design/implementation/consulting experience with distributed applications

· 3+ years' of experience working with engineering teams to define, scope and prioritize product requirements

· 3+ years' of experience with system-level design and architecture of enterprise-scale services


· Technical degree required; Computer Science or Math background highly desired

· An understanding of Web Services, AWS, and/or Cloud Computing

· Sound business judgment with the ability to think creatively, analyze quantitatively, problem-solve, scope technical requirements and prioritize

· Demonstrated ability to adapt to new technologies and learn quickly

· Exceptional interpersonal and relationship management skills

· Ability to succeed in a fast-paced, innovative, and rapidly evolving industry and business organization

· Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects

· Working knowledge of software development tools and methodologies · Strong written communication skills

· Presentation skills with a high degree of comfort speaking with executives and engineers.

· Strong problem-solving skills; the ability to analyze problems and develop actionable and appropriate tactical plans quickly

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit