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Salesforce.com, Inc Senior/Staff/Lead/Principal Technical Writer, Developer Doc, Mulesoft, a Salesforce Company in New York, New York

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

We are the content experience team at MuleSoft, a Salesforce organization, and we are looking for enthusiastic, engaged, curious writers to join us. If you are (or want to be) a technical writer and want to learn more about who we are and what we do, we'd love to hear from you. Contact us to set up an informal, exploratory chat.

You are passionate about providing a high-quality and enjoyable content experience for developers that helps drive product adoption and customer success. If you are the kind of person who finds yourself opening pull requests in open source repositories to improve the documentation, we want to talk to you!

You love to learn complex new technologies and work as part of a collaborative team of technical writers, product management, engineering, and UX to create the technical topics and examples that our customers can easily find on Google. You are excited by the possibility of bringing your beginner’s mindset and great ideas to help build documentation that provides a great experience for our customers.

As a technical writer, you are ultimately responsible for the complete lifecycle of the content experience for your assigned area of the product and take pride in delivering excellent content that enables our customers to achieve their goals. You are a strategic problem solver and growth-focused individual who is unafraid to ask difficult questions and is happy to provide and receive feedback.

If you are someone who is seeking growth and the chance to learn, it may be the perfect opportunity to take your career to the next level on an agile writing team at a fast-growing company.

New to Content Experience?

These are the core skills you'll need to be successful:

  • Abundance of curiosity and love of learning

  • Strong problem solving skills

  • Enjoy learning new technology

  • Good verbal, written, and listening communication skills

  • Collaborative mindset

  • Ability to empathize with the customer

  • Belief that content is an integral part of the entire product experience

  • Ability to follow established processes and style guidelines

  • Ability to give candid feedback and offer positive solutions

Seasoned Content Experience professional?

These are the core skills you'll need to be successful:

  • Ability to understand programming code and common formats, such as JSON and XML

  • Experience documenting APIs, SDKs, and cloud-based enterprise software

  • Experience with Git, GitHub, and markup language, such as AsciiDoc preferred

  • Exceptional writing skills with focus on content structure, style, and use case-driven content

  • Strong understanding of agile software development

  • Analyze and implement improvements to the existing content

What you’ll achieve:

3 months:

  • You understand the core use cases for the MuleSoft product areas that you work on.

  • You are confident and skilled using the tools required to produce our documentation.

  • You are self-directed in working with engineering to gather doc requirements for upcoming releases.

  • You are proactively responding to feedback about documentation for your focused technology or technologies.

  • You have a good basic understanding of our platform.

  • You have strong relationships with cross-functional team members to manage successful technical reviews of new or existing content.

12 months:

  • You demonstrate expertise in one or more of MuleSoft product areas and know how our customers use them.

  • You have a reputation for writing trusted guidance and have built a strong working relationship with cross-functional stakeholders to draft, review, and publish content.

  • You proactively respond to and seek documentation feedback from internal and external customers.

  • You have evaluated one or more documentation sets, implemented organizational and structural changes, and taken ownership of the process of peer and technical reviews of your content.

LOCATION: Open to Fully Remote, Flex (1-3 days/week in the office), or Office-Based (4-5 days/week in office)

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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