The Gap, Inc. Sr Manager, Customer Engagement in New York, New York
About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
About the Role
In this role, you will lead the development and implementation of all strategies, initiatives, tools and resources that impact the employee and customer experience in our Gap Inc. North America fleet. You will be responsible for driving business results through the seamless execution of commercial plan activity in store, through the overall customer service model and supporting resources, as well as employee engagement including contests, recognition and seasonal product education.
What You'll Do
- In this role you will lead and participate on cross-brand and cross-functional strategic initiatives that enhance the shopping experience to ultimately drive customer loyalty and overall sales. You will be a subject matter expert on all things customer experience and ensure consistency and clarity around evolving store processes and programs designed to support both our internal and external customer. You will foster a strong operational, customer friendly environment in our stores through organization, efficiency and profitability. You will partner with departments throughout the organization to analyze data, develop and recommend new programs and drive service innovation while maintaining the day to day retail operations required to realize our seasonal brand strategies.
Who You Are
Store Leadership and/or Store Operations experience with a passion for developing team members and mentoring future leaders
Experience leading large program management efforts including establishing effective governance structures, cross functional coordination, and executive stakeholder management and reporting
Comfort with ambiguity and a dynamic business landscape Demonstrated ability to manage multiple tasks and projects, to prioritize, and adapt to a changing environment
Strong relationship building skills and experience working closely with senior executives and cross functional partners to influence strategic agendas and operationalize key strategic initiatives
Strong critical thinking and business curiosity, including strong analytical and creative Problem-solving skills, strong ability to work with complex and detailed data to drive insights and decisions
Benefits at Gap Inc.
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.*
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
Employee stock purchase plan.*
Medical, dental, vision and life insurance.*
See more (https://corporate.gapinc.com/en-us/careers/gap-inc-careers/gap-inc-benefits) of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign (https://www.hrc.org/resources/best-places-to-work-2019) for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index (https://www.gapinc.com/en-us/articles/2019/01/gap-inc-recognized-in-2019-bloomberg-gender-equali) for the second year in a row.