New York Seasonal Jobs

Job Information

Salesforce.com, Inc Summer 2022 Intern MBA - Customer Success Manager in New York, New York

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category

Intern

Job Details

ROLE DESCRIPTION:

The Customer Success Manager MBA Intern leverages deep business, industry, and product knowledge to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialize in one or more lines of businesses, a specific cloud or industry to ensure customer value realization by partnering with customers or developing processes and assets that enable the Customer Success Group to accelerate value. They are aligned at the key stakeholder level, building and fostering strong relationships to help customers progress on their digital journey. Success Managers are working directly with customers that can vary in their market segment, size, solution complexity, and life cycle, the customer's needs are ultimately what will drive goals and deliverables.

The ideal Customer Success Manager MBA Intern will possess both a Cloud specialization and industry skills that enable them to speak the customer language.

DEPARTMENT DESCRIPTION:

This is an incredible opportunity to become part of a leading team of experts to drive growth and expertise across the most innovative company in the world and help define the vision and usage for the next generation of Cloud solutions.

MBA Interns have the opportunity to join a variety of industry verticals, including the following:

  • Communications, Media & Technology

  • Financial Services

  • Public Sector

  • Enterprise

  • Healthcare

  • Retail and CPG

YOUR IMPACT:

  • Leverage our Customer Success Methodology to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives

  • Develop an understanding and knowledge of Salesforce implementations and evangelize the capabilities of Salesforce across all of our Clouds

  • Deliver business value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth

  • Develop and grow technology and domain expertise, staying current on all related Salesforce.com products and services

  • Work with internal teams to identify and improve assets, processes and tools that accelerate Salesforce’s value to customers

  • Guide a customer on org strategy, governance and change management best practices based on customer needs

  • Drive business and technical requirements discussions with Customers and provide relevant best practice recommendations

  • Identify and proactively engage at-risk customers and commit to seeing an issue through to complete resolution.

  • Develop productive relationships with internal teams, providing thought leadership and closed loop feedback

  • Develop relationships with internal teams to expand CSG’s knowledge network and identify best practices worth sharing

MINIMUM REQUIREMENTS:

  • Currently pursuing an MBA, graduating in Spring 2023

  • 3-8 years of relevant work experience, working in a customer-facing role is preferred

  • Strong presentation skills with the ability to lead fast-paced consulting engagements and effectively tailor messaging based on the audience and subject matter in a virtual manner

  • Understanding of the fundamentals of Cloud products and how they should be leveraged to solve business challenges

  • Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers

  • Ability to present recommended solutions and obtain Customer acceptance to solution design

  • Strong aptitude toward communicating complex business and technical concepts in a virtual manner

  • Strong communication skills, both written and verbal with the ability to effectively develop materials that are appropriate for the audience and evangelize key concepts and best practices

  • A passion for continued education in new technologies and functionality, as well as being involved in projects that push the capabilities of existing technologies

  • Ability to collaborate with teams of all shapes and sizes while also being able to work independently as a self-starter

PREFERRED REQUIREMENTS:

  • Prior experience in mapping specific business requirements to salesforce.com product features

  • Prior consulting experience and understanding of industry best practices

  • Good understanding of enterprise architecture principles

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

As a federal contractor, Salesforce is required to verify that all US-based employees are fully vaccinated against COVID-19. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

DirectEmployers