Columbia University Supervisor-Client Service in New York, New York
The Client Service Supervisor is responsible for delivering quality and reliable service to our clients. We assign each client a dedicated Client Service Supervisor responsible for the relationship through joint business-planning activities. The Client Service Supervisor is a seasoned professional with a deep understanding of how clients with different business needs can leverage the partnership between the client and CU Facilities.
He/she will administer performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction.
Continually assesses performance through established standards and apply corrective measures as required.
Maintain effective communications with clients.
Ability to analyze and interpret the needs of customers and offer appropriate solutions.
He or she works closely with other members in the department, to provide the support needed by our clients.
In addition, a dedicated Client Service Supervisor is assigned as a client's single point of contact for our client's activities.
He/she stays up to date on all CU Facilities policies and procedures, helping our clients navigate through our services.
The Client Service Supervisor utilizes various resources throughout CU Facilities to help deepen the client's relationship with CU Facilities.
Bachelor's degree and/or its equivalent required.
A minimum of 3-5 years of relevant experience required.
Strategic thinking, analytical and creative problem-solving skills required.
Detail oriented and a self-starter who takes initiative and is able to anticipate and prioritize multiple projects.
Ability to manage up, down and across peer groups required.
Proven ability to work in a goal-oriented environment.
Superior communication skills, written and oral required.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
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