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Columbia University Supervisor-Client Service in New York, New York

Position Summary

The Client Service Supervisor is responsible for delivering quality and reliable service to our clients. We assign each client a dedicated Client Service Supervisor responsible for the relationship through joint business-planning activities. The Client Service Supervisor is a seasoned professional with a deep understanding of how clients with different business needs can leverage the partnership between the client and CU Facilities.

Responsibilities

  • He/she will administer performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction.

  • Continually assesses performance through established standards and apply corrective measures as required.

  • Maintain effective communications with clients.

  • Ability to analyze and interpret the needs of customers and offer appropriate solutions.

  • He or she works closely with other members in the department, to provide the support needed by our clients.

  • In addition, a dedicated Client Service Supervisor is assigned as a client's single point of contact for our client's activities.

  • He/she stays up to date on all CU Facilities policies and procedures, helping our clients navigate through our services.

  • The Client Service Supervisor utilizes various resources throughout CU Facilities to help deepen the client's relationship with CU Facilities.

Minimum Qualifications

  • Bachelor's degree and/or its equivalent required.

  • A minimum of 3-5 years of relevant experience required.

  • Strategic thinking, analytical and creative problem-solving skills required.

  • Detail oriented and a self-starter who takes initiative and is able to anticipate and prioritize multiple projects.

  • Ability to manage up, down and across peer groups required.

  • Proven ability to work in a goal-oriented environment.

  • Superior communication skills, written and oral required.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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