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Ross Stores, Inc. Supervisor, Sample Processor in New York, New York

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

Supervisor, Sample Processor

About Ross Stores, Inc.

Since 1982, our focus has been on bringing our customers a constant stream of high quality brands and trends at extraordinary savings, while providing a fun and exciting treasure hunt experience. We believe in keeping things simple: no expensive signage, displays or fancy fixtures - to us, it's far more meaningful to pass greater savings on to our customers with on trend apparel, accessories, footwear, and home furnishings. With more than 1,800 stores, including Ross Dress for Less and dd's DISCOUNTS, we are the nation's largest off-price retail chain, and we continue to grow at a rate far outpacing traditional retail.

With corporate headquarters located in Dublin, CA, we have three buying offices positioned in key markets in New York City, Los Angeles, and Boston, as well as six state-of-the-art distribution centers across the country. With FY2019 revenues of $16 billion, we are a Fortune 500, S&P 500, and Nasdaq 100 Company, committed to offering an inclusive, safe and positive workplace. Come see what's in store.

As part of the Ross family you will experience:

  • A respectful culture embedded with collaborative partnerships and humility
  • Opportunities to give back to your community through national charities, local volunteer initiatives, and our Ross Cares Fund
  • A significant investment in your career through extensive onboarding programs, continuous learning opportunities, ongoing development and the opportunity to work with engaged and knowledgeable industry leaders

Additional information is available at: https://jobs.rossstores.com/creative/about

About this opportunity ....

The Sample Processor Supervisor is responsible for managing 6-8 Sample Processors.

This individual needs to be skilled at communication and developing relationships. Responsible for maintaining high standards, consistency, accuracy and timely work in sample support, and staying proficient in sample tracking database to be an ongoing resource for the Sample team.

Responsibilities...

Manage Sample Processors

  • Responsible for managing and overseeing the work of 6-8 Sample Processors.
  • Proactively manage associates on a continual basis; set performance standards, hold associates to agreed-upon deadlines and provide constructive feedback and coaching.
  • Work with PTS team to accurately assess individuals against set performance standards; ensure that Sample Processors clearly understand job expectations.
  • Act as a resource for ongoing Sample training and for day-to-day questions from associates and the business.
  • Demonstrate ability to establish strong relationships within Sample Operations, the Mailroom, PTS, and other business partners.

Prioritize Work and Allocate Resources

  • Coordinate with PTS and Merchant counterparts to understand how to prioritize volume of samples in a given day / week, as well as understand when to expect business peaks in sample volume.
  • Responsible for using this information to effectively allocate resources. In addition, must be able to exercise flexibility when unforeseen peaks and valleys in workload occur

Drive Processes and Process Improvements

  • Maintain strong knowledge and proficiency in the sample database and processes.
  • Partner with Technical Services and Sample Processor Manager as needed to identify and implement process improvements.
  • Support Manager in synthesizing best practices from the team that can be shared across the organization (up to management, cross-functionally, to LABO). Must understand how to implement streamlined processes

Oversee Sample Processor Performance

  • Strong people management skills - good at motivating a team and keeping Associates operating at peak performance.
  • Assess team performance and identify areas for improvement.

Who you are ...

  • Bachelor's degree or equivalent work experience required
  • 3-5 years of proven work experience as Supervisor or relevant role
  • Excellent communication and interpersonal skills
  • Outstanding organizational skills
  • Demonstrated decision-making ability
  • Process oriented; prior experience implementing and maintaining strict process guidelines preferred
  • Strong analytical and good knowledge of MS Office

Perks and Benefits of joining our team....

Our Associates are at the heart of everything we do and we're proud to offer a range of benefits that reflect how much we value their contributions. Here's a peek into what you can expect as an eligible Ross Associate:

  • A broad range of affordable health insurance options*, 401(k) with employer match*, life insurance*
  • Ample PTO, paid holidays, and Summer Fridays, as well as the opportunity to purchase additional vacation*
  • Employee stock purchase plan*
  • Charitable donations matched by Ross Stores Foundation
  • Enhanced maternity and bonding leaves with 100% income replacement*
  • Parent support programs
  • And more....

* eligibility may vary based on level and tenure, subject to change

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