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Hentsu Support Engineer in New York, New York

Hentsū is a cloud leading company that redefines the way that hedge fund technology is delivered. We are an asset management technologist, and we provide a fully managed cloud platform for hedge funds, with on-demand trading, research and corporate technology, as well as connectivity to market data providers, brokers, and exchanges. Vision for Hentsū is to drive agile transformation across financial services through public cloud technologies, SaaS and data science.

Main duties:

We are looking for a client-facing technologist who is customer service oriented, motivated, and eager to learn. This is a great opportunity for someone who is looking to get involved with a wide variety of projects in addition to assisting with the day-to-day support needs for our clients. Since this role is within our growing new NY branch, this presents the candidate with a unique and unlimited opportunity for growth. The candidate will learn from an established team of global Engineers in addition to seasoned IT leadership from the Financial Services industry.

Provide remote and on-site support, administration of Windows and Virtual desktops, laptops, Cloud Infrastructure, and mobile devices across our Global client base from 1.00 P.M. to 10.00 P.M.

Build and deploy Windows desktops, laptops, Cloud Infrastructure, Software deployment and configuration, management of batch processes and operations in an automated, consistent, and secure manner

Working the late shift, covering NY afternoon Business hours and early evening client support and ticket management


  • At least 1 year of Windows desktop support or systems administration experience

  • Information Systems or Computer Science or Engineering degree

  • Microsoft certifications and/or other formal Microsoft related training are major pluses

  • Proficiency with Windows 10, Windows 7, Windows Server, Active Directory, Microsoft Office, Microsoft Deployment Toolkit or other automated OS deployment tools and/or imaging tools

  • Experience with WSUS and/or other patching software deployment tools

  • Experience with Mobile Device Management

  • Experience monitoring, supporting and managing complex environments

  • Networking basics, functional knowledge of TCP/IP, basic management of switches and routers, VLANs, WANs and edge devices such as firewalls, proxie

Great if you also have:

  • Financial services including market data and trading applications

  • Microsoft SQL

  • Mac, iPhones, iPads

  • Active Directory, GPOs, DFS and Powershell

  • Virtualization, Virtual Desktops (VDI), PCoIP, Citrix, thin clients

  • Office 365, AWS, Azure, Google Cloud



We believe in lifelong learning - at Hentsu we offer on the job and soft skills training, and extensive opportunities for personal and professional development.

We support our employees as they gain skills in they will need to succeed succeed and excel professionally.

Recruitment Agencies Policy

Hentsu request that recruitment agencies do not forward CV’s speculatively or in relation to any of the roles advertised on our website. Should we require any recruitment agencies involvement we will contact the agencies listed on our preferred suppliers list.

Hentsu will not recognise submissions of unsolicited or speculative CV applications from recruitment agencies. We also won’t be liable for any fee / commission should we employ a candidate that applied to us directly or through an instructed agency that may also have been submitted as an unsolicited or speculative application from an uninstructed recruitment agency.

Should a recruitment agency submit an unsolicited or speculative CV and then purports to render a claim for commission supported by correspondence and/or documentation containing a disclaimer indicating otherwise, our policy prevails.